Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Yashchishin

Madison

Summary

Diligent service specialist with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implements solutions that improve customer satisfaction and streamline service processes. Demonstrates strong communication and problem-solving skills in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Sherwin Williams Co
02.2024 - 05.2025
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Pest Control Technician

ClearDefense Pest
07.2023 - 10.2023
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.

Assistant Manager

Marco's Pizza
06.2017 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

Sparkman High School
Harvest, AL
05-2020

Skills

  • Customer relation
  • Staff training
  • Report preparation
  • Excellent communication
  • Problem resolution
  • Customer retention
  • Account management

Timeline

Customer Service Specialist

Sherwin Williams Co
02.2024 - 05.2025

Pest Control Technician

ClearDefense Pest
07.2023 - 10.2023

Assistant Manager

Marco's Pizza
06.2017 - 06.2023

Sparkman High School

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