Work Preference
Summary
Overview
Work History
Education
Skills
About
Languages
Timeline
Shawnee Jackson

Shawnee Jackson

Amazon
Chula Vista,CA

Work Preference

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site

Location:

Chula Vista, CA, US

Open to relocation:

Yes

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option

Summary

Experienced customer service professional with strong active listening, critical thinking, and relationship-building skills. Skilled in phone, chat, and email support, issue resolution, and customer satisfaction.

1
Language
10
Years of experience
5
years of post-secondary education

Work History

Customer Service Representative

4 Years 2 Months
Amazon | Chula Vista, CA | 03.2022 - 05.2026
  • Assisted customers via phone and live chat

: Real-time Inquiries Problem Solving

For Urgent/Complex Request,Problem.

  • LIVE CHAT & MESSAGING

: Fast, Back-And-Forth Digital

Communication That Requires Multitasking.

  • EMAIL SUPPORT

:Detailed Assistance With Issues That

Requires Documentation/Research.

Registered Care Aide

4 Years 7 Months
In Home Supportive Services | National City, CA | 07.2016 - 02.2021
  • Maintained personal hygiene standards to support workplace readiness.
  • Assisted with patient mobility and transfers, supporting safe, controlled movement.
  • Coordinated medication reminder tasks, tracking medication timing and prompting medication intake as scheduled.

Sales Specialist

1 Year 1 Month
Verizon | Misson Valley Ca | 05.2019 - 06.2020
  • Advised customers on wireless plans, device options, and service features using consultative selling.
  • Recommended accessories, protection plans, and additional services aligned with customer needs.
  • Processed orders, upgrades, and device transactions through retail sales systems.
  • Resolved billing, activation, and account issues while maintaining accurate customer records.
  • Trained new team members on product knowledge, service workflows, and customer engagement standards.

Education

Computers - Computers

Mid City Campus | San Diego, CA | 08-2013

High School Diploma

Helix High School | La Mesa, CA | 01.2006 - 09.2010

Skills

CUSTOMER SERVICE
CALL CENTER EXPERIENCE
Critical thinking
Accurate Record Keeping
CUSTOMER SATISFACTION MEASUREMENT
Consultative selling
Customer relations
CRITICAL THINKING
RELATIONSHIP BUILDING
CUSTOMER RELATION

About

Contact Info: 619-207-1081

Email: Shawneejackson1989@yahoo.com

Languages

English
Full Professional

Timeline

Customer Service Representative
Amazon
03.2022 - 05.2026
Sales Specialist
Verizon
05.2019 - 06.2020
Registered Care Aide
In Home Supportive Services
07.2016 - 02.2021
Helix High School
High School Diploma
01.2006 - 09.2010
Mid City Campus
Computers from Computers
Shawnee Jackson