Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Zeru

Silver Spring,MD

Summary

.

Overview

3
3
years of professional experience

Work History

Technical Specialist - Al Automation Agency

Ambition Armor
09.2024 - 02.2025
  • Automated Business Processes: Integrated tools like Gmail, Google Sheets, and Slack APls using Zapier to streamline task assignments and reporting.
  • Developed Al chatbots (OpenAl API) for customer support, reducing response times by significant amount
  • Implemented Robotic Process Automation (RPA) to handle repetitive tasks, increasing efficiency
  • Develop and implement Al-powered automation workflows to streamline business processes, and improve operational efficiency.
  • Collaborated with Business Teams: Worked closely with stakeholders to gather requirements, analyze processes, and implement custom automation solutions, translating business needs into code.

Shift Manager

Colonial Parking
05.2023 - 11.2024


  • Completed daily paperwork and shift reports, accurately documenting transactions, issues, and incidents.
  • Managed cash registers and daily financial reports, ensuring accurate transactions and balancing accounts.
  • Supervised shift operations, ensuring smooth customer service and efficient parking management.
  • Prepared end-of-shift financial reports, reconciling
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Provided valet services for important events, handling vehicles with care and professionalism.

Sales Associate

Kohls
08.2022 - 03.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Operated cash register processing sales transactions efficiently.
  • • Used product knowledge for handling objections.
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel.

Education

Business

Montgomery Community College
Rockville, MD

Saint Joseph High School
2021

Skills

    Programming Fundamentals

    Al & Automation Tools

    Data Analysis

    Business tools and systems

    Cloud and Integration

    Problem Solving & Critical Thinking

    Communication & Collaboration

    Accountability and Reliability

Languages

English
Native or Bilingual
Amharic
Native or Bilingual

Timeline

Technical Specialist - Al Automation Agency

Ambition Armor
09.2024 - 02.2025

Shift Manager

Colonial Parking
05.2023 - 11.2024

Sales Associate

Kohls
08.2022 - 03.2023

Business

Montgomery Community College

Saint Joseph High School

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Samuel Zeru