Samuel Zomoza
Spring,Texas
Summary
Dynamic culinary professional with extensive experience at Panda Express, excelling in team leadership and customer service. Proven track record in training staff, enhancing productivity, and implementing process improvements that boosted efficiency. Skilled in cooking and kitchen organization, fostering a collaborative environment that prioritizes food safety and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cook/Shift Leader
Panda Express
06.2022 - 03.2025
- Supervised daily operations, ensuring compliance with service standards and food safety regulations.
- Trained and mentored new team members, enhancing overall productivity and teamwork.
- Managed inventory levels, conducting audits to optimize stock availability and reduce waste.
- Implemented process improvements that streamlined workflow and increased efficiency during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat patronage.
- Maintained cleanliness and organization of work areas, promoting a safe environment for employees and customers.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Supervised kitchen staff to ensure adherence to food safety and hygiene standards.
- Prepared high-quality dishes consistently, adhering to Panda Express recipes and presentation standards.
Trainer
Panera Bread
01.2020 - 04.2022
- Developed and delivered training programs for new team members to ensure operational efficiency.
- Mentored junior trainers, fostering a collaborative learning environment within the team.
- Ensured compliance with health and safety regulations during training sessions across all locations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Lone Star College
Montgomery, TX06-2022
Skills
- Customer service
- Team leadership
- Cooking proficiency
- Kitchen organization
- Cooking skills
- Time management
- Attention to detail
- Task delegation
Timeline
Cook/Shift Leader
Panda Express
06.2022 - 03.2025
Trainer
Panera Bread
01.2020 - 04.2022
High School Diploma -
Lone Star College