Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel J Kelly

Traverse City,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate

Men's Wearhouse And Tux
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Insurance Agent

Family First Life
08.2022 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Insurance Agent

Bankers Life And Casualty
02.2021 - Current
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Provided coverage option information to assist clients in protecting assets.

Lead Customer Service Representative

Killeen Agency
07.2017 - 01.2021
  • Killeen Agency was named an "Elite Agency" by Allstate, with a stellar loss ratio under 30% and managing 25-35 inbound calls a day with a focus on one call resolution.
  • Sales, billing, and retention specialist.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to clients, paying attention to special needs or wants.
  • Leveraged sales expertise to promote life insurance, bundling home and auto, adding umbrella policies and capitalize on upsell opportunities for enhanced packages.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended enhanced home, auto, and liability packages to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Millwright Journeyman Applicant

Millwright Local 1102
08.2015 - 04.2016
  • Performed to meet deadlines, "work yourself out of work" mindset
  • Assembly and disassembly of heavy machinery and conveyors.
  • Blocking and rigging.
  • Worked at Gaylord Power Plant in confined spaces, clean-up, assembly of turbines, installed scales at GM proving grounds.
  • Assisted with directing Crane and Hi-Lo's.
  • Detail work/layouts for all assembly line set up.
  • Installed parts washer/ laid lines to put them in place.
  • Pipe removal and installation in Essexville plant.
  • Worked on scissor lifts.

Night Maintenance

Fit 4 You
02.2014 - 09.2015
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Reduced opportunities for theft and trespassers by securing all entrances and exits.
  • Owner's/member's commented on gym being 100% cleaner than previous night maintenance.

Sales Representative

GNC
02.2013 - 02.2014
  • Grand Traverse Mall Sales, Stock, Cash handling, all opening and closing procedures.
  • Coordinated with manager to help coach and put together sales plans that put store at top of sales region on multiple occasions.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Resolved inventory issues that impacted sales and business outcomes.
  • Trained and mentored 2 new sales representatives.
  • Closed out cash register with 100% accuracy and prepared cashier report.

Laborer Worker

Service Master Of Greater Flint
05.2012 - 12.2013
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Worked alongside team to accomplish work goals according to schedule.
  • Contributed to team results in fast-paced emergency clean-up environments.

Sales Associate

Gil Roy's Hardware
08.2008 - 06.2012
  • Stock, Customer Assistance, Cashier (job during High School).
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased output/quality of window/screen repair >25%

Temp. Auto Detailer

Boone's Auto Wash
04.2017 - 07.2017
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Shined vehicle windows and windshields to remove water spots.
  • Identified safety issues and addressed with shift supervisor.

Sales Associate

Young's Auto Sales
04.2016 - 04.2017
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Educated customers on promotions to enhance sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Caterer/Banquet Bartender

Hagerty Center Catering
02.2015 - 09.2015
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted in preparing dining room for special upcoming functions, including decorating.
  • Set and reset tables to support serving staff.

Education

Fire Fighter 1 & 2 -

Northwestern Regional Training Center
Traverse City, MI
06.2024

General Studies

Northern Michigan College
Traverse City, MI

High School Diploma -

Flushing High School
Flushing, MI
06.2012

Skills

  • Teamwork and Collaboration
  • Stress tolerance and resilience
  • Fitness and Agility
  • Firefighting activities
  • Problem-solving skills
  • Directing
  • Fire Hose Deployment
  • Machinery
  • Creative problem solving
  • Training development aptitude
  • Strategic Planning
  • Firefighter Safety

Certification

  • Property and Casualty License - 08/2017-08/2024
  • Life and Health License- 8/2021-8/2024

Timeline

Sales Associate

Men's Wearhouse And Tux
06.2023 - Current

Insurance Agent

Family First Life
08.2022 - Current

Insurance Agent

Bankers Life And Casualty
02.2021 - Current

Lead Customer Service Representative

Killeen Agency
07.2017 - 01.2021

Temp. Auto Detailer

Boone's Auto Wash
04.2017 - 07.2017

Sales Associate

Young's Auto Sales
04.2016 - 04.2017

Millwright Journeyman Applicant

Millwright Local 1102
08.2015 - 04.2016

Caterer/Banquet Bartender

Hagerty Center Catering
02.2015 - 09.2015

Night Maintenance

Fit 4 You
02.2014 - 09.2015

Sales Representative

GNC
02.2013 - 02.2014

Laborer Worker

Service Master Of Greater Flint
05.2012 - 12.2013

Sales Associate

Gil Roy's Hardware
08.2008 - 06.2012

Fire Fighter 1 & 2 -

Northwestern Regional Training Center

General Studies

Northern Michigan College

High School Diploma -

Flushing High School

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Samuel J Kelly