Steve Twinam
Hoffman Estates,Illinois
Summary
Results-driven Business Applications Analyst with experience in project management, troubleshooting, testing, configuration, and implementation. Adept at working with leadership, business users, and external vendors to prioritize tasks and achieve project goals on time, within budget, and within scope. Experienced at self-managing projects and workloads to meet user requirements and organizational goals. Participates in continuous learning opportunities to maintain industry expertise and expand current skill set. Dedicated to helping organizations achieve the maximum benefits from their IT investments through testing and implementation of value-added applications.
Overview
10
10
years of professional experience
Work History
Business Process Architect
Kubota Engine America
06.2022 - Current
- Primary business analyst and architect for SAP S4 enhancement requests and production issues.
- Work with SAP Center of Excellence to ensure all business requirements are in line with overall S4 strategy and roadmap.
- Coordinate between business teams and application managed services (AMS) team to ensure all incidents are resolved as expected and within SLA.
- Review existing and new business processes to identify opportunities and strategies to improve business efficiency.
- Project lead for ServiceNow implementation to increase efficiency of managed services support for S4 HANA and helpdesk support.
- Project lead for all EDI projects and requests.
- Mapped processes to holistically examine business processes and identify improvement opportunities
Senior Business Applications Analyst
Barilla America Inc
01.2018 - 05.2022
- Project owner, primary business analyst, and point of contact for multiple business applications across Barilla America's enterprise landscape.
- Transform user requirements into projects and/or requests for application changes in alignment with global policies and procedures.
- Provide technical and functional expertise regarding SAP R3 with a primary focus on Sales and Distribution (SD) with regards to all processes and interfaces related to Order-to-Cash (OTC).
- Implemented Sales Incentive module within Vistex on time (10 weeks) and within budget (≈ $125,000) to reduce manual work by 20% and calculation errors by 10%.
- Define security roles within Barilla America’s systems to ensure appropriate level of authorization is provided to end-users based on their job responsibility.
- Provide functional expertise regarding Barilla’s product lifecycle management system (Enovia) and related interfaces.
- Proactively monitor interfaces between Barilla’s ERP system and external systems to identify and resolve issues.
- Document business processes and reference guides to provide knowledge transfers to end-users and other IT staff.
- Develop and maintain relationships with business teams and manage expectations through thorough understanding of business processes, strategies, and goals.
- Facilitate periodic meetings with business teams to provide updates on projects and issue resolutions.
Technical Support Engineer
Oracle Corporation
02.2016 - 01.2018
- Provided technical support to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to implementation, maintenance and use of the CPQ Cloud application.
- Provided root cause analysis (RCA) through technical investigation of customer’s implementation within time frames determined by leadership.
- Resolved customer issues within time frames of service level agreements.
- Provide technical advice and assistance to Oracle Sales and Consulting teams on diverse customer situations and escalated issues.
- Facilitated customer relationships with Cloud Operations and Development teams.
- Resolved all customer issues with a 97% customer satisfaction score.
- Authored and published at least one knowledge article every 30 days.
- Provided extensive editing for at least 5 existing knowledge articles every 30 days in order to ensure accuracy for customers and internal employees.
Technical Solution Analyst
Cerner Corporation
08.2013 - 02.2016
- Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools and techniques to resolve customer issues that are resolved within time frames specified in Service Level Agreements.
- Consulted in system design, build, configuration and implementation of software solutions using appropriate tools used by project team to meet customer requirements and deadlines 99% of the time.
- Effectively communicated status updates and complex information to applicable audiences, internally and externally to deliver resolutions that exceeded severity level of service level agreements.
- Utilized technical expertise to configure systems and solve customer issues and concerns that minimized downtime to business units.
- Customer advisor to Clinical Informatics departments ensuring applicable system access rights, software usage, client notifications, and training in areas of problem management, and change management policies and procedures.
Education
Bachelor of Arts - Management Information Systems
Aurora University
Aurora, IL05.2013
Bachelor of Arts - Business And Commerce
Aurora University
Aurora, IL05.2013
Skills
- SAP ECC and SAP S4 (Sales and Distribution)
- SAP ECC (Financial Accounting and Controlling)
- SAP (Vistex) Incentives Administration
- SAP (Vistex) Data Maintenance Pricing
- EDI/B2B (IBM Sterling Gentran)
- SQL Server Integration Services (SSIS)
- Oracle CPQ Cloud
- Salesforce (SFDC)
- Microsoft Office Suite
Timeline
Business Process Architect
Kubota Engine America
06.2022 - Current
Senior Business Applications Analyst
Barilla America Inc
01.2018 - 05.2022
Technical Support Engineer
Oracle Corporation
02.2016 - 01.2018
Technical Solution Analyst
Cerner Corporation
08.2013 - 02.2016
Bachelor of Arts - Management Information Systems
Aurora University
Bachelor of Arts - Business And Commerce
Aurora University
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