Samuelu Tapasa
Honolulu,HI
Summary
Dynamic Delivery Specialist with a proven track record at Veyer, excelling in customer service and route optimization. Leveraged GPS navigation expertise to enhance delivery efficiency, achieving timely and accurate results. Known for strong organizational skills and professionalism, fostering customer rapport while ensuring safety compliance and effective teamwork.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Veyer
01.1995 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Directly interacted with customers to deliver items, packages, and ordered goods.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
- Maintained accurate logs of deliveries and trips, proving details to manager when asked.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Tracked delivery information, mileage, and fuel use while on shift.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
High School Diploma -
Lincoln High
Tacoma, WA06-1987
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Safety protocols and procedures
- GPS navigation mastery
- Customer rapport
- Safety compliance awareness
- Deadline oriented mindset
- Stress management capacity
- Route planning expertise
- Equipment operation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving practices
- Efficiency and time management
- Problem-solving abilities
- Strong working relationships
- Reliability
- Team collaboration
- Ability to lift 50 pounds
- Warehouse operations
- Clean driving record
- Commercial driving
Accomplishments
- Supervised team of 16 drivers at Veyer.
- Administrator of 7 years at Good Samaritan Church
- Youth Leader for 8 years at Good Samaritan Church
Certification
- Licensed Minister since 2017
Languages
Samoan
Native or Bilingual
Timeline
Delivery Specialist
Veyer
01.1995 - Current
High School Diploma -
Lincoln High
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