Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sam Vinoth Raja Sowri Rajulu ( Sam Raja)

Dallas,TX

Summary

Performance-oriented Account Leader with exceptional record of achievement over 20-year career. Strong and collaborative leader with demonstrated success in relationship building, negotiating, influencing decision-maker and devising successful strategies focused in Healthcare, Insurance and Financial Service industries.


Driven steady growth, value generation, and improved client satisfaction for $35M+ USD Account/strategic portfolios. Expert in selling to CIO buying centers across Application Development, Maintenance and support, Quality Engineering, Data Center Modernization, Infra and IT Service Operations, Data and Analytics, IT Architecture and Engineering, Robotics Process Automation and Cyber Security services. Proficient in structuring complex deals including managed services, managed capacity, Unit based pricing, Agile PODs and T&M engagement models.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Account Director

Infosys Technologies
10.2018 - Current
  • Achieved 250% growth in the strategic portfolio through effective sales strategy and business planning.
  • Exceeded Digital revenue goals consistently by 30% through targeted selling and increasing awareness of our Service Offerings
  • Improved margins by 15% amidst pricing pressures and volume discounts deploying alternate pricing constructs and negotiations
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Proactive presentations aligned to client's strategic IT goals and problem areas and showcased value and success stories.
  • Collaborated across service lines and delivery leaders to maintain consistent message and best experience.

Cognizant Technology Solutions US Corp
04.2011 - Current

Service Delivery Manager

State Auto Insurance
12.2013 - 12.2015
  • Cognizant started its relationship with this super-regional property and casualty insurer with a Managed Services contract for a TCV of $40M over 5 years
  • Responsible for overall delivery of Managed Services for the entire legacy application portfolio of over 160 applications, 3 major LOBs, 6 application groups, 25+ products/technologies with a team size of 40+ onsite and 100+ offshore Cognizant resources
  • Transitioned 160+ applications support into Managed Services Model across 5 waves in 6 months
  • Maintained consistent application availability, met quality SLAs and delivered the following successful projects on-time:
  • 680+ Rate Changes, 320+ Regulatory Changes
  • 160 Discretionary Business projects and over 60 IT discretionary projects
  • Over 5000 Incidents, 1400 service requests and 1000+ problem tickets delivered
  • Achieved high customer satisfaction and employee engagement score in 2015
  • Built/Maintained strong relationship with IT and Business stakeholders to improve collaboration and solve problems effectively
  • Defined future state processes, created operational and optimization road-map to meet objectives of IT Sourcing Program
  • Provided guidance to Onsite Tower leads and Project managers on various issues and key decisions
  • SLA Management, periodic review of project status/metrics and monthly operational review
  • Prepared/Presented metrics dashboard to senior leadership
  • Assessed/Communicated risk and mitigation plan to stakeholders
  • Drove operational efficiency through innovation and continuous improvement
  • Cognizant point of escalation for critical incidents, major issues with releases and discretionary projects
  • Managed on-site staffing, rebadging and resource deployment
  • Team building, recruitment and performance appraisals

Offshore Delivery Manager

Thrivent Financial
05.2012 - 11.2013

Onsite Delivery Manager

Thrivent Financial, Lutherans
04.2011 - 05.2012

Pavendar Bharathidasan College of Engineering & Technology
01.2003 - 10.2011

Onsite Cluster Lead

ING EB & GROUP RE APPLICATIONS
05.2008 - 03.2011

Infosys Technologies Ltd
01.2003 - 03.2011

Project lead and Lead Business analyst

The Hartford Life
05.2006 - 04.2008

Module Lead

North Western Mutual
08.2005 - 04.2006

System Analyst/Developer

AETNA INC
12.2003 - 07.2005

Lecturer

Department of Information Technology
10.2001 - 01.2003

Education

Bachelor of Engineering - Computer Science And Engineering

Bharathiyar University
Coimbatore, India

Skills

  • Relationship and Consultative Selling
  • Client Account Management
  • Lead Identification and Generation
  • RFP Response
  • Deal Pricing and Contract Negotiation
  • Grass root leadership, hiring and Team building
  • P&L Management
  • Large Program Management

Certification

  • Certified Cloud Digital Leader, Google Cloud
  • Skillup Digital Foundation, eCornell
  • INS 21, The Institutes
  • LOMA 280, LOMA 290, LOMA 301, Life Office Management Association (LOMA)
  • Project Management Elite Lite Certification - 2010
  • Engineering MF Technology, Application Design Certifications - 2006-2010

Timeline

Account Director

Infosys Technologies
10.2018 - Current

Service Delivery Manager

State Auto Insurance
12.2013 - 12.2015

Offshore Delivery Manager

Thrivent Financial
05.2012 - 11.2013

Cognizant Technology Solutions US Corp
04.2011 - Current

Onsite Delivery Manager

Thrivent Financial, Lutherans
04.2011 - 05.2012

Onsite Cluster Lead

ING EB & GROUP RE APPLICATIONS
05.2008 - 03.2011

Project lead and Lead Business analyst

The Hartford Life
05.2006 - 04.2008

Module Lead

North Western Mutual
08.2005 - 04.2006

System Analyst/Developer

AETNA INC
12.2003 - 07.2005

Pavendar Bharathidasan College of Engineering & Technology
01.2003 - 10.2011

Infosys Technologies Ltd
01.2003 - 03.2011

Lecturer

Department of Information Technology
10.2001 - 01.2003

Bachelor of Engineering - Computer Science And Engineering

Bharathiyar University

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Sam Vinoth Raja Sowri Rajulu ( Sam Raja)