Sa’Mya Fleming
New Orleans,LA
Summary
Dynamic and highly motivated professional with a proven track record at French Truck Coffee, excelling in time management and customer service. Recognized for enhancing kitchen efficiency and maintaining cleanliness standards, I thrive in fast-paced environments, ensuring high-quality service and customer satisfaction while fostering teamwork and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Line Cook
French Truck Coffee
11.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Manager
Brooks on the Water
Slidell, LA
08.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Person Shopper
Walmart
Slidell, LA
09.2023 - 04.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
Cashier
Pizza Hut
Slidell, LA
02.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor Of Accounting -
University of New Orleans
New Orleans, LASkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Active listener
- Problem-solving
- Cleanliness standards
Certification
Microsoft Word
Timeline
Line Cook
French Truck Coffee
11.2024 - Current
Manager
Brooks on the Water
08.2024 - 12.2024
Person Shopper
Walmart
09.2023 - 04.2024
Cashier
Pizza Hut
02.2021 - 08.2023
Bachelor Of Accounting -
University of New Orleans