Samya Halim
Palos Hills,IL
Summary
Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Well-organized Bakery Manager committed to building hardworking team, upholding high standards of quality and increasing sales. Proven track record of efficient operations and continuous improvement.
Creative professional with background in cake decorating. Possess demonstrated skills in designing and executing unique, custom cakes for a variety of occasions. Strengths include strong artistic ability, precision, and understanding of baking techniques. Made significant contributions to customer satisfaction and business growth through consistent delivery of high-quality products.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Biso Sweets
Palos Hills, IL
01.2018 - Current
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Organized store by returning merchandise to proper areas and restocked displays.
- Frosted finished cakes evenly and smoothly using various techniques.
- Assisted customers with planning cake vision, including color, theme and size.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Produced frostings and creams for cakes and other edibles.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Adapted measurements to meet quantity of bakery items being prepared.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Sculpted 3D figurines out of fondant for use on specialty cakes.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Finished baked goods with glazes, icings and other toppings.
- Assembled multiple tiers of cakes with precision and stability.
- Prepared buttercream icing for use in cake decoration projects.
- Conducted quality control checks on finished products.
- Created new recipes using available ingredients and for special occasions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assisted customers in selecting appropriate cake designs for their events.
- Formulated designs based on customer specifications.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Stacked layers of cakes onto tiered stands without damaging them.
- Set ovens to appropriate temperatures to pre-heat.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Inspected all bakery products and removed any found to possess defects.
- Checked dough for proper consistency, adding more flour if needed.
- Measured and weighed ingredients to prepare dough for recipes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Combined ingredients by hand and with electric mixing equipment.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Cut and shaped dough for rolls, bread and various pastries.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Handled cash, credit card and check transactions.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Blended ingredients and mixed dough, following recipes.
- Met with customers to discuss needed bakery items and take orders.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Incorporated creative elements into cake designs as requested by clients.
- Applied fondant to cakes with precision and accuracy.
- Measured ingredients accurately according to recipes used in the bakery.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Cleaned work area after completing each project for sanitation purposes.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Stocked shelves and ordered inventory when product stock became low.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Mentored baking staff in proper techniques and bakery procedures.
- Ensured all tools were sanitized prior to beginning each project.
Credentialing Specialist
Premier credentialing services
Palos Hills, IL
02.2024 - 01.2025
- Developed and implemented credentialing policies and procedures to improve workflow.
- Conducted background checks on potential providers utilizing various resources including state licensing boards, OIG and GSA Exclusion List, NPDB.
- Maintained informational resources, tracking and documenting requests for updates, certification
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Assisted in the accreditation process by gathering and submitting required documentation.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Addressed and resolved discrepancies in provider documentation during credentialing.
- Participated in periodic audits of credentialing files to maintain compliance with applicable regulations and policies.
- Set up NPI numbers for providers and facilities and updated current profile information.
- Responded to verification inquiries from other healthcare organizations and insurance companies.
- Provided guidance and support to new providers throughout the credentialing process.
- Interacted regularly with representatives from health plans and commercial payers regarding credentialing matters.
- Negotiated with credentialing services vendors to secure cost-effective solutions.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries
- Collaborated with legal department to ensure compliance with federal and state regulations.
- Validated primary source documents such as licenses, diplomas, certifications and other related credentials.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
- Managed end-to-end provider credentialing process, ensuring compliance with industry standards.
- Participated in credentialing committees, presenting cases and making recommendations.
- Liaised with insurance companies to complete provider enrollment and ensure billing capabilities.
- Checked applications for missing information and organized all paperwork.
- Coordinated with healthcare professionals to collect necessary documentation for credentialing.
Education
GED -
Moraine Valley Community College
Palos Hills, IL12-2003
Skills
- Credential verification
- Credentialing documentation
- Background check
- Provider enrollment
- Background checks
- Application coordination
- Insurance procedures
- Credentialing oversight
- License verifications
- Regulatory compliance
- Employee onboarding
- Facility support
- Solo practitioner credentialing
- HIPAA compliance
- Data management
- Document review
- Accreditation information management
Timeline
Credentialing Specialist
Premier credentialing services
02.2024 - 01.2025
Cake Decorator
Biso Sweets
01.2018 - Current
GED -
Moraine Valley Community College