Overview
Work History
Education
Skills
Timeline
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Samyi Artiles Castro

Staten Island,NY

Overview

5
5
years of professional experience

Work History

Operations Specialist

Apple Inc.
09.2023 - Current
  • YTD leader in orders completed amongst store team members, over achieving store goal by 83%
  • Developed and delivered impactful deliverables contributing to enhanced leadership productivity in an Operations role
  • Created and facilitated store-wide workshops that emphasized key workflows and best practices to improve upon synergies between departments of the store
  • Supported 12 display and merchandising resets in order to prepare for new product launches and store refreshes

Specialist

Apple
05.2022 - 09.2023
  • Probed customer needs to match with product features and excelled in positioning appropriate services while individually contributing over $2.5 million in revenue
  • Outperformed average Customer Promoter Score of store by 23% to achieve a 98% rating for 5 quarters
  • Continuously used new initiatives rolled out by the company to enhance the customer journey
  • Remained ahead of newest company knowledge to help better facilitate data transfer between legacy and current devices that resulted in higher sales metrics

Custom Closets Designer

The Container Store
05.2019 - 08.2021
  • Expertly blended effective communication with technical expertise to create custom closet designs for customers with many different needs
  • Achieved high administrative efficiency and effectiveness by managing case notes for both basic product orders and
    custom designs
  • Submitted advanced designs to HQ and effectively communicated any special needs for customers
  • Individually contributed approximately $60,000 annual net sales for the company

Education

Bachelor of Arts - Film Production, Concentration in Producing

Brooklyn College of The City University of New York
Brooklyn, NY

Skills

    Action Oriented

    Collaborates

    Customer Focus

    Interpersonal Savvy

    Optimizes Work Processes

    Manages Ambiguity

    Drives Results

    Tech Savvy

Timeline

Operations Specialist

Apple Inc.
09.2023 - Current

Specialist

Apple
05.2022 - 09.2023

Custom Closets Designer

The Container Store
05.2019 - 08.2021

Bachelor of Arts - Film Production, Concentration in Producing

Brooklyn College of The City University of New York

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Samyi Artiles Castro