Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic
Jaden Jordan

Jaden Jordan

Atlanta,GA

Summary

As a former dean's list student at my collegiate institution, and I'm seeking a position that would enable me to advance my Information Technology (IT) and/or Information Security (IS) career by advancing my knowledge in fields like programming, Cybersecurity security, Software development, and/or other related technical industries. My ultimate objective is to apply what I've learned into practice to successfully integrate my talents into a company's overall mission and objectives. In pursuit of furthering my knowledge I've completed two of the five IT certifications required for Google IT Support Professional Certificate.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

ParTech, Inc.
04.2024 - Current
  • Install, configure, and maintain hardware and software components, such as kitchen display screens/desktops, laptops, printers, peripherals, and etc to ensure compatibility and security.
  • Analyze technical help to end-users, addressing complicated network, hardware, and software issues, attempting to reach a 98% SLA.
  • Operate directly with Azure Active Directory, Slack, Teams, CRM Software and Talk-desk.
  • Diagnose complex system problems, identify root causes, and implement solutions to reduce downtime and assure optimal system performance.
  • Collaborate with multiple teams in the IT organization, such as security, applications, networking, system administration, and engineering.
  • Support and configure third-party external register devices such barcode scanners, cash drawers, coin changers, fingerprint scanner, and payment terminals.

Help Desk Technician

Insight Global
01.2023 - 04.2024
  • Resolved most Windows 10, Network, and Printer issues independently.
  • Provided basic technical support troubleshooting, including WAN and LAN connectivity, firewalls, switches, and all linked peripheral devices.
  • Communicated detailed notes into ticketing systems (ServiceNow & Cherwell) and documentation systems, Fetch Knowledge Base Articles, and enter detail extensive notes about what was done and all system changes.
  • Operated directly within Five9, Cisco Jabber, and remote desktop connection.
  • Liaise with vendors to keep them informed of incident progress, anticipated changes, and acceptable expectation for resolution times.
  • Acquired new skills and participate in on-the-job training while being recognized as top in my class.

Lead Host and Reservation Specialist

Slush Restaurant and Bar
01.2021 - 01.2023
  • Greet and escorted customers; taking calls on a busy line to help with online reservations and events.
  • Assisted in placing diners at their tables.
  • Supported servers and staff with any additional duties as necessary.
  • Continued to offer management input on how to enhance reservations and host responsibilities.

Canvasser

Lincoln Personnel
01.2020 - 01.2021
  • Obtained voters information; concentrated on reciting information while not soliciting customers.
  • Maintained trustworthiness while performing assigned duties.
  • Memorized and recited sales scripts while travel to places on a strict timeframe.

Sales Associates

DTLR
01.2017 - 01.2019
  • Supported cashiers and customers to locate products, confirm prices, replenish stock, and kept detailed records of sales.
  • Used POS system to scan customer purchases, calculate prices and process transactions.
  • Embodied company mission and values through honesty, integrity, and high-quality performance.

Education

Cybersecurity

Georgia State University
01.2023

Business Administration

Faulkner University
01.2019

Skills

  • Microsoft Suite
  • System Analysis
  • Computer Hardware and Software installation and configuration
  • Hardware performance testing and troubleshooting
  • Understand binary Code of Computers
  • Customer Support
  • Technical Infrastructure Hardware and Networking
  • Open-source software/library configuration
  • Analytical Thinking
  • Interpersonal Communication
  • Strategic Planning

Certification

2023-07-01, Google Technical Support Fundamentals, https://coursera.org/verify/EZD6BXDXQ7FQ

Volunteer

  • Duluth Wildcats Youth Football (11 youth) Coach 2023-Present
  • Memorial Day Feed the Homeless 2019-Present
  • Hosea Feed the Hungry 2018-Present
  • Special Olympics Coach 2019

Timeline

Technical Support Specialist

ParTech, Inc.
04.2024 - Current

Help Desk Technician

Insight Global
01.2023 - 04.2024

Lead Host and Reservation Specialist

Slush Restaurant and Bar
01.2021 - 01.2023

Canvasser

Lincoln Personnel
01.2020 - 01.2021

Sales Associates

DTLR
01.2017 - 01.2019

Cybersecurity

Georgia State University

Business Administration

Faulkner University

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