Emily Rodriguez
Kissimmee
Summary
I am an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change
Overview
4
4
years of professional experience
Work History
Campus Technical Support Specialist
Valencia College
Orlando
11.2024 - Current
- Troubleshot system errors and identified potential solutions.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact in teamdynamix.
- Documented all student/faculty interactions and resolutions in the ticketing system for future reference and reporting.
Admin Intern
Total Health Guidance
Orlando
08.2024 - Current
- Perform clerical tasks such as filing, organizing supplies, answering phones and entering data, updating spreadsheets, and preparing audit worksheets
- Coordinate schedules, set up meetings, and operate office equipment such as copiers, fax machines, and computers using therapy notes.
Staff Assistant 2
Valencia College
Kissimmee
11.2023 - 11.2025
- Supports departmental clerical activities
- Performs office management functions and coordination
- Greeted students, answered phones, and provided customer service assistance.
Patient Advocate
Appriohealth
Orlando
02.2022 - 09.2022
- Utilized Epic, Rio, and Cerner software programs to analyze financial information about the patients to determine strategies for meeting clients' financial objectives and input client information into spreadsheets and company databases to provide leaders with quick access to essential clients' medical records
- Interview patient in person to determine if they meet application criteria for the Social Security Administration, State Medicaid, and County Social Services programs
- Collaborate with partner financial and/or clinical staff for more effective case disposition determination
Education
Bachelor of Science - Computer Science
University of Central Florida
true12-2026
Bachelor of Science - Health Service Admin
University of Central Florida
Orlando, Fl12.2024
Associate of Arts - General Studies
Valencia College
Kissimmee, Fl07.2021
Skills
- Microsoft Suite
- Technical troubleshooting
- Google Platform & Analytics
- EPIC and Cerner
- Zoom communications
- Manage inventory & Data Entry
Timeline
Campus Technical Support Specialist
Valencia College
11.2024 - Current
Admin Intern
Total Health Guidance
08.2024 - Current
Staff Assistant 2
Valencia College
11.2023 - 11.2025
Patient Advocate
Appriohealth
02.2022 - 09.2022
Bachelor of Science - Computer Science
University of Central Florida
Bachelor of Science - Health Service Admin
University of Central Florida
Associate of Arts - General Studies
Valencia College
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