Sana Murad

• Played pivotal role in shaping user experience research practices throughout design and development cycle as UX lead at Cleveland Clinic.
• Collaborated seamlessly with cross-functional teams, including product owners, developers, QA, and UI designers.
• Led UX research studies that delivered customized solutions to enhance customer experiences.
• Initiated and led various research initiatives including Research Interviews, Moderated and Unmoderated Usability Testing, Card Sorting, Tree Testing, and more.
• Contributed to pivotal projects, such as Cleveland Clinic's Health Library, Care Pages, Chatbot, Online Appointment Form, and Find a Doctor products.
• Actively supported growth of user experience best practices and advocated for the value of UX within the organization.
• Strong advocate for user-centered design principles, fostering a culture of empathy, innovation, and quality.

Independent Practice

• Wore multiple hats, combining design and development expertise for compelling websites.
• Crafted visually appealing and user-friendly digital platforms.
• Acted as a project manager, handling client relationships and ensuring seamless communication.
• Proactively engaged with stakeholders, dissecting their needs and aligning solutions with their vision.
• Conducted market research to gain insights for shaping strategies and content decisions.
• Worked on Information Architecture, interface design, and approval processes for website projects.
• Engaged in development efforts, collaborating effectively with team members.

• Guided students through web design and development courses, with a strong emphasis on best practices in UX/UI design, web development, and human-centered design principles.
• Instructed courses in Web Design, UI/UX Design, HTML, CSS, WordPress development, and PHP development.
• Created course materials that evolve in sync with industry trends.
• Conducted regular assessments and provided constructive feedback to support student growth and achievement.
• Actively participated in faculty meetings, demonstrating commitment to continuous professional development.
• Engaged in mentoring activities, reinforcing dedication to both student success and the college's mission.