NANCY QUACH
Overview
5
5
years of professional experience
Work History
User Experience Researcher
VMware Carbon Black
08.2021 - 04.2024
- Lead Researcher for 3 different initiatives (Managed Detection & Response, Alerts, and Remediation) and managed research across 7 different features from discovery to release
- Worked on the most heavily trafficked page in the entire console, contributing to improvements that satisfied ~50% of most common alert-related feature requests
- Collaborated with PM, UX, over 10 Engineering teams, and GTM (go-to-market) teams across 7 different time zones for a single initiative
- Transformed customer and analyst MDR experiences to faster time to resolution, and increased visibility and collaboration
- Deployed a variety of methods such as remote usability testing, interviews, heuristic evaluation, metrics, etc. to gain insight on users
- Delivered impactful presentations on key research findings and recommendations, driving stakeholder buy-in for proposed design changes
Human Factors Engineer / UX Researcher
Pacific Science & Engineering
01.2019 - 08.2021
- Collaborated with cognitive scientists, human factor engineers, designers, developers and users to improve human performance on complex systems and systems interfaces across a variety of domains and projects, including training analysis, human system integration, decision support and knowledge management
- Led, planned and conducted user research, such as heuristic evaluation, user testing, metrics and competitive analysis, to gain valuable insights and make improvements to designs based on collected data
- Created, developed, and extracted information from user personas and task-based workflows to inform design decisions, training aids, and user manuals
- Facilitated ideation sessions with users and developers to explore potential solutions collaboratively across different perspectives.
Education
M.S. - Human Computer Interaction
DePaul University
Remote03.2019
B.S. - Cognitive Science Specialized in Neuroscience
University of California, San Diego
La Jolla, CA06.2013
Skills
- Ethnographic research
- Qualitative Research
- Usability testing
- Affinity diagramming
- Survey creation and analysis
- Persona development
- Workflow creation
- Requirements writing
- Card sorting
- Cognitive walkthrough
- Heuristic evaluation
- Interviewing (un/moderated)
- Prototyping
- Wireframing
- Metrics
- Remote testing
- Workshop Facilitation
- Project management
- Cross functional collaboration
Timeline
User Experience Researcher
VMware Carbon Black
08.2021 - 04.2024
Human Factors Engineer / UX Researcher
Pacific Science & Engineering
01.2019 - 08.2021
M.S. - Human Computer Interaction
DePaul University
B.S. - Cognitive Science Specialized in Neuroscience
University of California, San Diego
Similar Profiles
Jacob BarosinJacob Barosin
Solution Architect at VMware Carbon BlackSolution Architect at VMware Carbon Black
Ronald SilvioRonald Silvio
Software Release Engineer at VMWare Carbon BlackSoftware Release Engineer at VMWare Carbon Black
Dillon BurnsDillon Burns
Technical Account Manager, Global Support, EMEA at VMWARE CARBON BLACKTechnical Account Manager, Global Support, EMEA at VMWARE CARBON BLACK
Ali MalliAli Malli
Associate Consultant at VMware Carbon BlackAssociate Consultant at VMware Carbon Black
Michael CreechMichael Creech
Senior User Experience Researcher and User Interface Designer at Dana IncorporatedSenior User Experience Researcher and User Interface Designer at Dana Incorporated