Sanaa Battles

(Full Time 50+ hours)

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Maintained strong relationships with customers, leading to increased repeat business.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
• Enhanced company reputation by addressing customer concerns and resolving issues promptly.
• Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
• Educated customers on offerings and upsold products and services to increase revenue.
• Provided ongoing feedback for management regarding customer needs, preferences, and trends to inform future marketing efforts.
• Supported the launch of new products or promotions by effectively communicating features and benefits during calls with potential customers.

(Part Time 38 hours)

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

(Full Time 40+ hours)

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.