Sanaa Touzani
Mckinney,Texas
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, great time management, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Staff Scheduler
Home Care Services
05.2023 - 07.2023
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Completed forms, reports, logs, and records to handle all documentation for human resources quickly.
- Conducted interviews and completed hiring processes.
- Assisted with new employee orientations and assisted with staff meetings.
Mental Health Professional
CK
06.2020 - 04.2022
- Documented client progress in confidential files.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
Mental Health Professional
Metrocare Services
10.2016 - 10.2019
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Mobile Phlebotomist
Mobile Labs
10.2012 - 02.2013
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
Labcorp
03.2012 - 10.2012
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Conducted venipuncture and other CT procedures.
Phlebotomist
Diagnostic Laboratories And Radiology
01.2007 - 09.2010
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Education
Master of Science - Health Care Administration
Texas Woman's University
Dallas12.2024
Bachelor of Science - Child Development
Texas Woman's University
Denton, TX05.2016
Certification And License - Phlebotomy
Vocational School
San Marcos, CA05.2006
Skills
- Relationship Building
- Emotional Support
- Student Evaluations
- Problem-Solving Skills
- Administrative Support
- Report Preparation
- Google Doc
- Scheduling
- Clear Communication
- Scheduling and Calendar Management
- Meeting Participation
Timeline
Staff Scheduler
Home Care Services
05.2023 - 07.2023
Mental Health Professional
CK
06.2020 - 04.2022
Mental Health Professional
Metrocare Services
10.2016 - 10.2019
Mobile Phlebotomist
Mobile Labs
10.2012 - 02.2013
Phlebotomist
Labcorp
03.2012 - 10.2012
Phlebotomist
Diagnostic Laboratories And Radiology
01.2007 - 09.2010
Master of Science - Health Care Administration
Texas Woman's University
Bachelor of Science - Child Development
Texas Woman's University
Certification And License - Phlebotomy
Vocational School
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