SANAI GRANT
Decatur,GA
Summary
Dynamic and results-driven professional with proven expertise in customer engagement and cash handling, honed through roles at McDonalds and 5 Below. Excels in fast-paced environments, demonstrating exceptional problem-solving and teamwork skills. Known for enhancing customer satisfaction and streamlining operational efficiency.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
5 Below
Conyers, GA
09.2024 - Current
- Achieved high levels of customer engagement in a fast-paced retail environment. Contributed to team success by maintaining a proactive approach to challenges. Developed skills in managing time effectively to meet customer needs promptly.
- Assisted customers in locating merchandise and provided product information.
- Managed cash register operations and processed transactions efficiently.
- Maintained store cleanliness and organized product displays to enhance shopping experience.
- Collaborated with team members to meet sales goals and maintain optimal stock levels.
- Resolved customer inquiries and complaints to ensure satisfaction and repeat business.
- Participated in inventory management, including stocking shelves and conducting counts.
- Adapted quickly to changing priorities during peak sales periods, ensuring smooth operations.
- Supported promotional events by setting up displays and assisting with marketing efforts.
Crew Member
McDonalds
Conyers, GA
01.2023 - 07.2024
- I’ve worked at both Subway and McDonalds. In both jobs I did restock, cashier, and customer service.
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient order fulfillment.
- Assisted in training new crew members on procedures and policies.
- Operated kitchen equipment and maintained food safety standards.
- Managed cash register transactions accurately and efficiently.
- Ensured cleanliness and organization of dining area and workstations.
- Followed operational guidelines to maintain quality control of food products.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sandwich Artist
SUBWAY
Conyers, GA
09.2022 - 08.2023
- I’ve worked at both Subway and McDonalds. In both jobs I did restock, cashier, and customer service.
- Crafted high-quality sandwiches while adhering to food safety and sanitation standards.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained inventory levels and ensured freshness of ingredients through regular stock checks.
- Trained new team members on sandwich preparation procedures and customer interaction techniques.
- Streamlined order assembly process, enhancing speed and accuracy during peak hours.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Implemented promotional strategies to increase sales of featured menu items effectively.
- Ensured compliance with health regulations, conducting routine inspections of food handling areas.
- Greeted guests, promoted specials, and took orders.
Staff Member
Georgia Events & Parties
Atlanta, GA
06.2025 - 01.2026
- Coordinated logistics for events, ensuring timely setup and breakdown of all necessary equipment.
- Assisted with vendor communications, maintaining positive relationships to secure quality services.
- Developed event timelines, streamlining operations and enhancing overall event flow.
- Managed inventory levels, accurately tracking supplies to prevent shortages during events.
- Trained new staff on company protocols and best practices for event execution.
- Collaborated with team members to troubleshoot issues, ensuring seamless event execution under pressure.
- Implemented feedback mechanisms post-events, improving future planning strategies based on client input.
- Enhanced customer satisfaction by addressing inquiries promptly and professionally during events.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Crew Member
Papa John's Pizza
Forest Park, GA
06.2025 - 01.2026
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Georgia Piedmont Technical College
Clarkston, GASkills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Flexible schedule
Timeline
Staff Member
Georgia Events & Parties
06.2025 - 01.2026
Crew Member
Papa John's Pizza
06.2025 - 01.2026
Retail Sales Associate
5 Below
09.2024 - Current
Crew Member
McDonalds
01.2023 - 07.2024
Sandwich Artist
SUBWAY
09.2022 - 08.2023
High School Diploma -
Georgia Piedmont Technical College