Sanayah Williams
Newark,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Horizon BCBSNJ
06.2023 - Current
- Handled members inquiries and suggestions courteously and professionally.
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate members' financial responsibilities.
- Updated account information to maintain member records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reprocess claims for payment.
Patient Access Representative
Atlantic Health System, Morristown Medical Center
04.2023 - 05.2023
- Provide immediate access for patients into AHS system.
- Establishing medical record numbers via proper search methods.
- Verifying insurance eligibility and accurately entering all patient demographic information and insurance information into electronic health record.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on hospital processes and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Referrals Coordinator
RWJBH Somerset Family Practice
06.2022 - 12.2022
- Identify and utilize cultural and community resources.
- Establish and maintain relationships with identified service providers.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Ensure referrals are addressed in timely manner.
- Remind patients of upcoming appointments via mail or phone.
- Keep track of approval by insurance for patient health care services.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
Window Clerk
United States Postal Service
11.2015 - 10.2021
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Prepare money bags for transfer to head location.
- Serve customers by selling stamps, pricing packages and preparing them for pickup, accepting letters and distributing post office box mail.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
Nursing Assistant
Atlantic Health System, Morristown Medical Center
01.2020 - 05.2020
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reported unusual or urgent circumstances in patients condition or environment immediately to nurse supervisor.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Community Support Worker Supervisor
Allies Incorporated Hamilton NJ
05.2013 - 10.2015
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Monitored and evaluated social service programs and services to determine impact.
- Received and resolved average of 30 calls each week regarding complaints and problems.
- Provide assistance with daily living skills in the public environment.
- Planned and hosted on- and off-campus community service activities.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Produced crisis management and intervention plans for communities in need.
Education
Bachelor of Science - Health InformationManagement
Rutgers University
Newark, NJ05.2024
Associate of Science - General Science
Essex County College
Newark, NJ06.2021
High School Diploma -
Malcolm X Shabazz High School
Newark, NJ06.2003
Skills
- Highly organized
- Equipment Management
- Patient Relations
- Effective Customer Communication
- Leadership qualities
- Transaction Reviewing
- System Implementation
- Staff Coordination
- Environmental Policies Compliance
- Performance Improvement
- Creative Solutions
Timeline
Customer Service Representative
Horizon BCBSNJ
06.2023 - Current
Patient Access Representative
Atlantic Health System, Morristown Medical Center
04.2023 - 05.2023
Referrals Coordinator
RWJBH Somerset Family Practice
06.2022 - 12.2022
Nursing Assistant
Atlantic Health System, Morristown Medical Center
01.2020 - 05.2020
Window Clerk
United States Postal Service
11.2015 - 10.2021
Community Support Worker Supervisor
Allies Incorporated Hamilton NJ
05.2013 - 10.2015
Bachelor of Science - Health InformationManagement
Rutgers University
Associate of Science - General Science
Essex County College
High School Diploma -
Malcolm X Shabazz High School
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