Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilin Montoya

Garland

Summary

Bilingual customer service professional with proven experience handling high-volume customer interactions and resolving issues with efficiency and care. Known for using strong communication skills and empathy to build trust and deliver exceptional service. Recognized for maintaining high customer satisfaction and driving customer loyalty. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Hybrid Customer Service Representative

CCM Auto Finance
03.2022 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Hybrid Customer Service Representative

Genpact
11.2018 - 02.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures, manage 120-200 accounts weekly
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Support Specialist

Agility
09.2014 - 10.2018
  • Handled 20+ daily inbound calls from applicants, resolving account and claim issues
  • Maintained accurate and timely call documentation in internal systems
  • Communicated complex information clearly over the phone

Education

Garland High School
Garland, TX

Skills

  • Strong interpersonal communication skills
  • Effective team contributor
  • Time management and Organizational Skills
  • Microsoft Office Suite

Timeline

Hybrid Customer Service Representative

CCM Auto Finance
03.2022 - Current

Hybrid Customer Service Representative

Genpact
11.2018 - 02.2022

Customer Support Specialist

Agility
09.2014 - 10.2018

Garland High School

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