Summer Colston
Avondale,AZ
Summary
Highly motivated and customer-focused professional with a proven track record of delivering exceptional customer service. Over 7 years of experience consistently resolving customer problems and ensuring satisfaction. Strong dedication to assisting customers, combined with excellent communication skills, allows for effective addressing of their needs and exceeding expectations. Authorized to work in the US for any employer, further enhancing ability to provide outstanding service.
Overview
9
9
years of professional experience
Work History
Hybrid Customer Service Representative
Legacy Village of Salt River
01.2021 - 01.2025
- Deliver comprehensive customer support across multiple channels including phone, email, webchat, social media, and in-person.
- Resolved guest issues promptly, enhancing overall experience.
- Facilitated smooth sales transactions between family residents and marketing team.
- Maintained detailed records of customer interactions, ensuring timely follow-up to enhance customer satisfaction
- Organized transportation and excursions upon visitor request, showcasing excellent coordination skills
- Scheduled community meetings and tours, demonstrating strong organizational abilities
- Developed a robust network of contacts, service providers, and businesses to serve guests, enhancing service offerings and community relationships
Remote Customer Service Representative
Willis Towers Watson Via Benefits
11.2019 - 01.2021
- Managed substantial inbound call volume regarding employee benefits inquiries.
- Managed incoming queries via phone calls, emails, and faxes in a busy customer service center.
- Conducted thorough investigations to devise effective solutions for customer problems.
- Prioritized and managed a large number of incoming and outgoing calls daily, maintaining efficiency and professionalism
Customer Service Representative
Wells Fargo
07.2016 - 11.2019
- Managed large volumes of inbound and outbound calls with efficiency and courtesy
- Followed conversation prompts and scripts to handle diverse topics, ensuring consistency and clarity
- Identified customer needs, clarified information, researched issues, and provided appropriate solutions or alternatives
- Seized opportunities to upsell products, contributing to sales growth
- Built sustainable relationships and engaged customers by going the extra mile, enhancing customer loyalty
- Maintained comprehensive records of all conversations in the call center database, ensuring accessibility and accuracy
Education
High School Diploma - undefined
Eastside High School
01.2013
Skills
- Remote Work Proficiency
- Proficient in Building Relationships
- Analytical Problem-Solving Skills
- Proficient in Efficiently Handling Numerous Incoming Calls
- Customer Complaint Resolution Expertise
- Cross-Selling Proficiency
- Excellent organizational and time management skills
- Proficient in maintaining detailed customer records
- Accurate Typing Speed
Timeline
Hybrid Customer Service Representative
Legacy Village of Salt River
01.2021 - 01.2025
Remote Customer Service Representative
Willis Towers Watson Via Benefits
11.2019 - 01.2021
Customer Service Representative
Wells Fargo
07.2016 - 11.2019
High School Diploma - undefined
Eastside High School
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