Sanchia Rigby
Randallstown,MD
Summary
Data Center Technician offering more than 18+ years of experience in maintaining and managing data center infrastructure to include servers, storage systems, and networking equipment. Experienced in planning data center layouts, including rack and stack hardware, structured cabling (copper and fiber optics) cable management, and environmental controls. Created and manage CAD drawings for SSA using Data Center Infrastructure Management to design and implement the DEMARC room at SSA Headquarters. Successfully decommissioned over 100 pieces of legacy outdated equipment from the National Support Center using ServiceNow Traveled and conducted site surveys at the SSC and Evault to help improve data center hygiene. Proven ability to quickly adapt to new roles and environments within the data center, with excellent written and oral communication skills.
Overview
10
10
years of professional experience
Work History
Data Center Technician
Tuknik Government Services
Frederick, MD
08.2020 - Current
- Perform installation and removal of new and end of life devices
- Use Data Center Infrastructure Management to monitor data center energy, temperature and optimize efficiency
- Respond and work on EIM Incident tickets with users, troubleshooting equipment issues
- Track daily equipment and cabling installations, removals, equipment failures using the ServiceNow system
- Developed floor drawings for SSA using Nlyte to design and implement the DEMARC room at SSA Headquarters
- Created and maintained detailed administrative procedures for various SSA divisions
- Receive and tag new equipment coming into the agency with RFID tags and SSA barcodes for tracking
- Conduct quarterly Radio Frequency Identification (RFID) audits of the NSC Data Center to ensure the Visi-Trac system is up to date
- Serves as a Custodial Officer for NSC decommissioned equipment
- Assign IP addresses to power distribution units
- Installation and removal of 30amp and 60amp power distribution units
- Perform data center migrations, relocation of copper and fiber cables
- Perform copper and fiber cable testing using Fluke systems
- Manage and maintain decommissioning of legacy and current IT Hardware
Project Manager
Tuknik Government Services Supporting SSA
Woodlawn
02.2017 - 08.2020
- Managed team of 11 employees in Baltimore, Md; Frederick, Md; and Durham NC
- Served as liaison between contractors and Social Security Administration Federal Employee
- Participate in weekly projects meetings, including problem solving to discuss team statuses, problems and resolutions
- Conducted training with various divisions throughout SSA to expand their knowledge with Asset Management Portal (AMP), through oral and written communication.
- Conduct Interviews to fulfill positions within the team
- Added new IT hardware equipment as well as modifying and updating status of new and existing equipment into Asset Manager database.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated weekly meetings for internal and external groups.
Education
Associates - Computer Electronics And Telecommunicatons
TESST College of Technology - Beltsville, Md
Beltsville, MD10.2003
Skills
- Flexible and Adaptable during technological transition
- Multitasking and Time Management
- Oral and Written Communication
- Asset Management
- Fiber Optic and Copper Cable termination and testing
- Procurement
- Structured cabling
- Mainframe environments
- Hardware installation
- Project management
- System monitoring
- Incident response
- Attention to detail
- Reliability
Accomplishments
- Developed technical drawings and plans using CAD software
- Collaborated with team of 15 in the implementation, testing and rollout of the Asset Management Portal (AMP).
- Created Technical SOPs to carry out routine operations.
Timeline
Data Center Technician
Tuknik Government Services
08.2020 - Current
Project Manager
Tuknik Government Services Supporting SSA
02.2017 - 08.2020
Associates - Computer Electronics And Telecommunicatons
TESST College of Technology - Beltsville, Md