Sanchit
Delhi
Summary
Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
R1RCM Global Pvt. Ltd.
Hyderabad & Gurgaon, India
05.2018 - Current
- Company Overview: Captive unit (KPO) of US based healthcare company
- Managing day to day operations of related Revenue Cycle Operations including claims follow-up, Appeals & Ageing Collections etc
- Developing strategies across all functional teams to exceed cash collections, reduce AR days and adjustment rates
- Tracking and monitoring key revenue cycle performance indicators; reports key findings to appropriate leadership and stakeholders across the organization
- Liaising with the compliance and quality team to create a feedback loop for the continuous improvement of customer feedback
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborating with CBO/BSO/Quality to ensure we are sharing a same goal.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Tier-3 Analyst (Project Handling)
Concentrix India Pvt. Ltd.
09.2017 - 04.2018
Customer service representative
Jasper InfoTech Pvt. Ltd.
01.2015 - 03.2016
Customer executive
APS Technologies
12.2011 - 12.2014
Education
Graduate -
Delhi University
Skills
- Accounts Receivable (AR) Lifecycle
- Compliance Management
- Process Transitioning
- Claims Resolution, Billing & Collections
- Aged Receivables Improvement
- Planning and Implementation
- Process improvement strategies
- Cross-functional communications
- Team Management with effective leadership
- Advanced Excel and BI Training
Professionalnarrative
- R1RCM Global Pvt. Ltd. - Captive unit (KPO) of US based healthcare company, Assistant Manager - AR Follow Up, 05/2018, Present, Managing day to day operations of related Revenue Cycle Operations including, but not limited to - Licensing & credentialing, Eligibility, Pre-Authorization, Billing, Adjustment-Payment Posting, claims follow-up and Collections, Appeals, Ageing etc., Developing strategies across all functional teams to exceed cash collections, reduce AR days and adjustment rates., Tracking and monitoring key revenue cycle performance indicators; reports key findings to appropriate leadership and stakeholders across the organization., Liaising with the compliance and quality team to create a feedback loop for the continuous improvement of customer feedback.
- Concentrix India Pvt. Ltd., Tier-3 Analyst (Project Handling), 09/2017, 04/2018
- Jasper InfoTech Pvt. Ltd., Customer Service Representative, 01/2015, 03/2016
- APS Technologies, Customer Executive, 12/2011, 12/2014
Spouse
Mrs. Himani Arora
Certification
- Lead with Emotional Intelligence Certification under R1 Leadership Program
- Interpersonal Effectiveness Training under R1 Leadership Program
- Managerial Effectiveness Training under R1 Leadership Program
- Inclusion & Diversity - Unconscious Biasness
- HR related issues Training Session under R1 Leadership Program
- Advanced Excel and BI Training
Educationalcredentials
- Graduate from Delhi University
- Class XIIth in 2006
- Class Xth in 2004
Personal Information
- Father's Name: Late Ashok Kumar
- Date of Birth: 07/11/88
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi & Punjabi
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Beginner
A1
Affiliations
Demonstrate emotional intelligence, communication skills, and strategic thinking, which allows them to understand their team’s strengths and weaknesses and develop strategies to achieve their goals.
Accomplishments
- Lead with Emotional Intelligence Certification under R1 Leadership Program
Timeline
Operations Manager
R1RCM Global Pvt. Ltd.
05.2018 - Current
Tier-3 Analyst (Project Handling)
Concentrix India Pvt. Ltd.
09.2017 - 04.2018
Customer service representative
Jasper InfoTech Pvt. Ltd.
01.2015 - 03.2016
Customer executive
APS Technologies
12.2011 - 12.2014
Graduate -
Delhi University
- Lead with Emotional Intelligence Certification under R1 Leadership Program
- Interpersonal Effectiveness Training under R1 Leadership Program
- Managerial Effectiveness Training under R1 Leadership Program
- Inclusion & Diversity - Unconscious Biasness
- HR related issues Training Session under R1 Leadership Program
- Advanced Excel and BI Training
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