Sandee Grogan
Des Moines,Iowa
Summary
Experienced Certified Medical Assistant pursuing full-time position that presents professional challenges. Offering a proven track record of resolving complex issues in fast paced environment and improving workflow efficiency and effective time management.
Overview
19
19
years of professional experience
Work History
Medical Records/Clinic Assist/Medpass
Wellpath/Naphcare
11.2020 - Current
- Administering prescribed medication accurately for each inmate in Polk County Jail, ensuring medications given to inmates are correct and notifying the provider of discrepancies. Maintaining confidentiality
- Responding to medical emergencies and providing care to stabilize patient
- Keeping medical cart and pharmacy stocked and organized as well as maintaining accurate count of sharps and narcotics in the pharmacy
- Providing information to inmates about their medication, and Polk County Jail policies and procedures
- Provide routine clinical tasks in a medical department of a correctional facility, perform routine blood drawing procedures, take and document vital signs, height and weight, assist with PPDs and EKGs, and assist with examinations and/or treatments
- Gathering, organizing and inputting medical records into patient charts daily, requesting, receiving and maintain medical records
- Demonstrate proper wound care administration per physician orders
Customer Service Associate
Wellmark Blue Cross and Blue Shield Federal Employee Program
01.2018 - 01.2019
- Ensure that claims are reviewed and examined according to contractual obligations, Provide feedback regarding process improvement and efficiencies. Ensure products and services are clearly communicated by responding accurately, promptly, courteously, and professionally.
Referral Specialist, CMA
UnityPoint Referral Center
01.2016 - 01.2018
- Schedule client of appointments, communicate with providers to ensure that client kept appointment, obtain appropriate medical records. Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Certified Medical Assistant
UnityPoint Family Medicine and Urgent Care
01.2012 - 01.2016
- Field telephone messages, provide feedback and answers to callers. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Create work schedules for staff. Perform various procedures; wound care, suture and staple removals, EKG, strep swabs, etc. Sanitized, restocked, and organized exam rooms and medical equipment.
Claims Manager / Safety Director
Central Iowa Family Planning
10.2011 - 06.2012
- Handled claims, phlebotomy and urine collection/testing, patient screening, triage and vitals. Researched claims to deliver to resolve problems.
Customer Service Representative
SCSU With YoungWilliams and Maximus
01.2007 - 11.2009
- Experience using ICAR, Answering calls in Child Support Recovery Unit. Provided detailed information to callers regarding payment information, withholding orders, child support guidelines and enforcements.
Education
Diploma - Medical Assisting
CAAHEP
Iowa01-2011
High School Diploma - undefined
Belle Plaine Senior High School
Belle Plaine, IA01.1990
Skills
- Certified in AED & CPR, 2011-Present
- Child and Adult Dependent Abuse Mandatory Reporter
- Medical Claims Analysis & Management
- Medical Billing & Coding
- Medical Records Management
- Data Entry
- Employee Scheduling and delegating tasks
- Experience using numerous programs including EMR
- Other computer programs, ie Excel, Word, Outlook
Timeline
Medical Records/Clinic Assist/Medpass
Wellpath/Naphcare
11.2020 - Current
Customer Service Associate
Wellmark Blue Cross and Blue Shield Federal Employee Program
01.2018 - 01.2019
Referral Specialist, CMA
UnityPoint Referral Center
01.2016 - 01.2018
Certified Medical Assistant
UnityPoint Family Medicine and Urgent Care
01.2012 - 01.2016
Claims Manager / Safety Director
Central Iowa Family Planning
10.2011 - 06.2012
Customer Service Representative
SCSU With YoungWilliams and Maximus
01.2007 - 11.2009
High School Diploma - undefined
Belle Plaine Senior High School
Diploma - Medical Assisting
CAAHEP
Section name
Completed Externship requirements for Medical Assisting Diploma, June 2011 - July2011
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