Sandee Stokely
Saraland,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Representative
Gerber Collision
Mobile, Alabama
06.2025 - 01.2026
- Assisted customers with inquiries and service requests to ensure satisfaction.
- Managed customer interactions using CRM software for tracking support tickets.
- Collaborated with team members to resolve customer issues efficiently.
- Handled phone and email communications in a timely manner.
- Supported the scheduling of appointments for vehicle repair services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
The Maids
Mobile, Alabama
05.2010 - 06.2025
- Assisted customers with inquiries and service requests to ensure satisfaction.
- Managed customer interactions using CRM software for tracking support tickets.
- Collaborated with team members to resolve customer issues efficiently.
- Provided product knowledge to customers for informed decision-making.
- Documented customer feedback to improve service delivery processes.
- Handled phone and email communications in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
Education
General Education Diploma
Mobile, ALSkills
- CRM software
- Customer queries
- Service requests
- Customer documentation
- Appointment scheduling
- Customer relationship management
- Complaint resolution
- Product knowledge
- Active listening
- Effective communication
- Relationship building
- Courteous demeanor
- Route management
- Inbound and outbound calling
- CRM software proficiency
Timeline
Customer Service Representative
Gerber Collision
06.2025 - 01.2026
Customer Service Representative
The Maids
05.2010 - 06.2025
General Education Diploma