SANDEEP KAPOOR
Chicago,IL
Summary
Strategic and execution-focused Product Management leader building B2B products. A dedicated product enthusiast committed to crafting impactful solutions for users. Demonstrated expertise in orchestrating successful enterprise SaaS product launches, driving early-stage products to profitability, and optimizing portfolios across startup and large tech environments. Proficient in managing portfolios ranging from $5 million to $100 million. Led product teams of 7 to 70 members while actively participating as an individual contributor. A decisive professional with strong communication and interpersonal skills and a continuous improvement mindset. Passionate about growing and mentoring teams, fostering an environment of learning and professional development.
Overview
7
7
years of professional experience
Work History
Manager
Deloitte Digital
- I led digital transformation projects for Pharma, Med Devices, and Telecom customers, covering Sales & Marketing, Service, and FDA Reporting areas
- My role involved process and technology assessments, business case development, implementation roadmap creation, and overseeing project implementations
- The projects included CRM, Order Management, CPQ systems, Quality systems, data and integrations, data quality, and reporting
- I also led the RFI/RFP process, built delivery teams, and facilitated global workshops to gather user flows, requirements, and designs.
Senior Director of Product Management
Aktana
11.2023 - Current
- Responsible for successfully launching two new products with early adopters, including best-fit identification, marketing, positioning, and leading customer and user engagement
- Products are focussed on AI/ML customer journey creation and measurement of impact
- Defining and getting buy-in on new product pricing and establishing a repeatable process for ROI tracking working with Sales, Operations, and Finance
- Defining and delivering product roadmap with Data science, UX design, and engineering teams
- Strategic input into product and company roadmap.
Senior Director of Product Management
Tact.ai
03.2021 - 11.2023
- My team successfully launched multiple products, such as Content Presenter for MS Teams, Field Email, Dynamic Insights, and Presenter for offline, with strong competitive positioning
- Aktana acquired Tact.ai to deliver greater value to end users through Copilot, best-in-class intelligence delivery on mobile phones, and real-time CRM and Content sync
- Execute strategic projects to shape strategy
- Examples of projects include how to disrupt an enterprise CRM monopoly, enter new markets, etc
- Lead ideation sessions with customers to launch new products and transform existing platforms
- Create short-term and medium-term roadmap across multiple products, user roles, and platforms (iOS, Android, Windows) to deliver incremental value
- Orchestrate various product conversations with design, architecture, and engineering on complex topics like calendar integration, content streaming, and syncing on mobile devices for offline
- Create the right product workflow, design review, and communication cadence for sales, customer success, and professional services
- Mentor and lead a diverse team of product managers and designers
- Lead vendor partnership discussions and offer product support for key customer engagements.
Director of Product Management
ZS
01.2020 - 03.2021
- I led the product team for VERSO, an AI-driven platform empowering commercial teams to understand and adapt to customer behavior
- Built on AWS, VERSO integrates Pharma data, domain expertise, and AI/ML techniques to generate insights and suggestions
- It includes components with extensible optimization algorithms and seamless integration with Veeva, Salesforce Marketing Cloud, and Pharma data sources
- Responsible for setting and evangelizing a product strategy for the VERSO platform
- Led a cross-functional team and rebranded the platform from the Suggestion Engine to the Orchestration Engine, with the addition of new products like Omni-channel Next Best Action, Dynamic Targeting, and Field Insight
- Developed new products, solution offerings, and pricing strategies to drive commercial success
- Formulated a cohesive product strategy and execution roadmap encompassing 6 products
- Collaborated with other product lines to define a comprehensive portfolio strategy across diverse Pharma business functions.
Product Line Manager
ZS
07.2018 - 01.2020
- I was responsible for customer engagement, product ideation, and defining and delivering the product roadmap
- I mentored a team of 7 PMs, UX researchers, and designers (I onboarded 5 of them) to help them operate effectively, collaborate internally and externally, and act as the user's voice
- Scaled products from charter customers to over 15 large enterprise Pharma customers, offering multiple SKUs
- Mentored a high-performing team of product managers and designers
- Led customer ideation discussions and strategic roadmap engagements
- Collaborated with data scientists to identify AI/ML use cases that address real customer problems.
Product Manager
ZS
02.2017 - 07.2018
- I was responsible for gathering user requirements, managing design, and facilitating communication with multiple stakeholders to deliver a high-quality product on time
- Developed new modules by identifying gaps and overlaps between ZS's software business and custom projects in other technologies
- Defined mobile device strategy, resulting in a native mobile app providing AI-driven conversational chatbot capability and machine learning-driven insights for the field sales force on the go.
Education
Artificial Intelligence: Business Strategies -
Berkeley Haas Executive Education
06.2024
Essentials of Marketing – Strategy (executive course) -
Northwestern University - Kellogg School of Management
01.2019
Bachelor of Electronics Engineering - undefined
Mumbai University
01.2005
Skills
- Product Strategy, Roadmap, and Agile delivery
- Cross-functional Team Leadership and Organizational design
- User experience and product design
- Customer and user engagement
- AI/ML insights and recommendation
- Multi-channel enterprise CRM
- Data and Analytics Platform
- Mobile, desktop app, and web
Timeline
Senior Director of Product Management
Aktana
11.2023 - Current
Senior Director of Product Management
Tact.ai
03.2021 - 11.2023
Director of Product Management
ZS
01.2020 - 03.2021
Product Line Manager
ZS
07.2018 - 01.2020
Product Manager
ZS
02.2017 - 07.2018
Manager
Deloitte Digital
Artificial Intelligence: Business Strategies -
Berkeley Haas Executive Education
Essentials of Marketing – Strategy (executive course) -
Northwestern University - Kellogg School of Management
Bachelor of Electronics Engineering - undefined
Mumbai University
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