SANDEEP KAUR
San Jose,CA
Summary
Detail-oriented healthcare professional with experience in medical front-desk operations and strong knowledge of medical billing, claims processing, and insurance verification. Skilled in managing patient accounts, resolving billing issues, and supporting revenue cycle operations. Proven ability to work in fast-paced healthcare environments with strong attention to detail, communication, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Accounts Coordinator
Medical Offices of Shashwati S. Kale, M.D. – Front Desk Assistant
San Jose, CA
12.2015 - 08.2018
- Managed scheduling, patient communication, and front desk operations
- Maintained accurate medical records and confidentiality
- Assisted with administrative and billing-related tasks
Dental Front Desk & Billing Coordinator
Blossom River Dental – Front Desk Assistant
San Jose, CA
02.2020 - 01.2022
- Verified insurance eligibility and processed claims
- Assisted with billing inquiries and patient account resolution
- Maintained patient records and ensured compliance with regulations
Medical Billing & Front Desk Coordinator
Medical Billing Assistant (Revenue Cycle Support)
San Jose, CA
02.2022 - 07.2025
- Process high-volume medical claims and ensure accurate submission
- Perform denial analysis and submit appeals for rejected claims
- Follow up on outstanding accounts to ensure timely payment resolution
- Post payments, adjustments, and reconcile patient accounts
- Work with Medicare, Medi-Cal, PPO, and HMO insurance plans
- Maintain billing reports and escalate delays impacting revenue cycle
Cashier
Nature Market Store
San Jose, CA
08.2023 - 01.2024
- Delivered excellent customer service and handled POS transactions accurately
- Managed daily cash handling and maintained transaction records
Learning Ambassador
Amazon Delivery Station – Associate / Learning Ambassador
San Jose, CA
07.2025 - 02.2026
- Maintain accuracy in high-volume processing and data handling
- Train new associates and ensure compliance with operational standards
- Demonstrate strong multitasking and organizational skills in fast-paced environment
Medical Billing Assistant
Dr. Goyal DDS – Dental Office Administration
San Jose, CA
01.2025 - 01.2026
- Process and submit insurance claims ensuring timely and accurate billing
- Review claims for errors using billing systems and correct discrepancies
- Follow up on unpaid and denied claims with insurance providers
- Communicate with patients and insurance companies to resolve billing issues
- Maintain patient accounts and assist with accounts receivable follow-up
- Support payment posting and reconciliation of daily transactions
- Ensure compliance with HIPAA and healthcare billing regulations
Dental Billing & Front Desk Coordinator
Evergreen Family Dentistry
Sanjose
01.2026 - Current
- Manage front desk operations including patient check-in/check-out and appointment scheduling
- Verify patient insurance eligibility (PPO, HMO, Medi-Cal) and explain benefits
- Process and submit dental insurance claims accurately and in a timely manner
- Review claims for errors and follow up on denied or unpaid claims
- Communicate with insurance providers to resolve billing issues and ensure reimbursement
- Assist patients with billing inquiries, payment plans, and account balances
- Support payment posting and reconciliation of daily collections
- Maintain accurate patient records in compliance with HIPAA regulations
- Coordinate with dental staff to ensure smooth patient flow and efficient operations
Education
Associate in Applied Science - Medical Assisting
Heald College
San Jose, CASkills
- Medical Billing & Claims Processing
- Insurance Verification (Medicare, Medi-Cal, HMO, PPO)
- Denial Management & Appeals Follow-up
- Accounts Receivable (AR) & Revenue Cycle
- Payment Posting & Reconciliation
- Patient Billing & Customer Service
- Electronic Health Records (EHR) Systems
- HIPAA Compliance & Medical Documentation
- Microsoft Excel, Word, Outlook
- High-volume data entry & 10-key typing
ADDITIONAL INFORMATION
- Fluent in English, Punjabi, and Hindi
- Strong communication and problem-solving skills
- Experience working in healthcare and patient-facing environments
Timeline
Dental Billing & Front Desk Coordinator
Evergreen Family Dentistry
01.2026 - Current
Learning Ambassador
Amazon Delivery Station – Associate / Learning Ambassador
07.2025 - 02.2026
Medical Billing Assistant
Dr. Goyal DDS – Dental Office Administration
01.2025 - 01.2026
Cashier
Nature Market Store
08.2023 - 01.2024
Medical Billing & Front Desk Coordinator
Medical Billing Assistant (Revenue Cycle Support)
02.2022 - 07.2025
Dental Front Desk & Billing Coordinator
Blossom River Dental – Front Desk Assistant
02.2020 - 01.2022
Patient Accounts Coordinator
Medical Offices of Shashwati S. Kale, M.D. – Front Desk Assistant
12.2015 - 08.2018
Associate in Applied Science - Medical Assisting
Heald College