Sandeep Kumar Dash

• Spearheaded mainframe modernization projects, transitioning legacy systems to modern platforms
• Developed and implemented automated solutions for code migration and error analysis, reducing manual error analysis time by 70%
• Led large teams, providing strategic guidance on debugging, solution architecture, and client communication
• Fostered increased productivity and enhanced customer service by leading a team of 10+ employees with hands-on coaching and mentoring
• Partnered with clients to address migration challenges and deliver cost-effective solutions
• Achieved a 50% reduction in issue ticket queue through operational excellence initiatives, realized a 20% YoY reduction in operational costs, and consistently resolved high-severity issues within SLA targets
• Managed cloud deployments using AWS and Azure to enhance scalability and reliability

• Worked on various projects for Capital One, including EMV migration, conversion, and modernization initiatives
• Directed a team of 35 resources, ensuring successful execution of complex solutions such as skip payments, balance transfers, and other critical functionalities
• Led the design and testing efforts for chip card migration processes, ensuring high-quality deliverables
• Created and deployed innovative approaches to enhance system performance and client satisfaction
• Managed client communication and resolved critical issues, ensuring alignment with business objectives and operational excellence

• Designed and implemented key functionalities, including annual fee waivers:
  
  Delivered this feature within a tight deadline of 4 weeks, benefiting over 1 million cardholders by enhancing operational efficiency and customer satisfaction.
  Provided production support and led enhancements for critical banking systems:
  
  Improved system uptime to 99.9% by resolving over 200 critical issues annually, directly impacting customer trust and experience.
  Acted as SME for credit card functionalities such as Credit Management System and Authorization System for Kotak Mahindra, PNB, and NCBC Shanghai:
  
  Enabled seamless credit management processes for over 5 million transactions monthly across multiple banking systems.
  Delivered solutions that ensured compliance with banking standards while enhancing operational efficiency:
  
  Achieved a 20% reduction in operational costs and improved compliance audit scores by 15% through innovative solutions and process automation.

• Oversaw global code layer upgrades as part of the ONE HSBC initiative**:

- Successfully led upgrades impacting 15+ regions, ensuring 100% compliance with global banking standards and reducing downtime by 30%.

• 2. Delivered architectural guidance and optimized critical systems**:
• - Improved system performance by 25%, resulting in faster transaction processing for over 10 million monthly transactions.
• 3. Worked extensively on functional areas such as delinquency, payment processing, interest processing, charge-off, re-age, fixed payment, and credit bureau reporting, ensuring compliance and operational efficiency**:
• - Enhanced operational efficiency by 20% through streamlined processes across key functional areas, handling 2 million+ accounts.
• 4. Collaborated with cross-functional teams to resolve complex issues and deliver enhanced functionality**:
• - Resolved 500+ critical issues annually, contributing to a 95% on-time delivery rate for system enhancements.

• Managed critical Vision Plus modules for Nordic regions, focusing on functionalities such as delinquency, payment processing, interest processing, charge-off, re-age, fixed payment, and credit bureau reporting
• Stabilized production systems and resolved client-reported issues, ensuring uninterrupted business operations
• Provided detailed technical guidance and support for legacy system enhancements and optimizations