SUJATHA IYER

• Lead enterprise payment modernization initiatives across retail and digital channels, including digital wallet enablement, tokenization, compliance, and cross-functional delivery.
• Coordinated delivery across engineering, product, payment networks, issuers, processors, and fintech partners to implement secure and scalable payment capabilities.
• Drive program alignment across technology and business stakeholders, with a focus on reliability, compliance, and operational readiness.
• Work closely with Retail team in ensuring Product is delivered at all 2200+ stores seamlessly to create frictionless positive experience for our customers in-store as well.

• Delivered payment enhancements across ACH, gift cards, fuel, pharmacy, and benefit card programs.
• Partnered with engineering, product, vendors, and business stakeholders to launch secure, customer-centric payment capabilities.
• Managed cross-functional delivery, dependencies, and stakeholder communication across multiple payment initiatives.

• Managed Apple Pay Classic, Cash, Card, Transit, and Access programs, supporting operational readiness and infrastructure improvements.
• Led root-cause analysis (RCA) investigations and coordinated reporting and resolution across technical and operational stakeholders.

BLACKHAWK NETWORK INC. — EPMO Portfolio Manager | Jan 2014–June 2018

• Owned technology portfolio and deliverables for mission-critical issuance/processing platforms handling millions of transactions per day.

• Worked with Technology, Business and PMO leadership to align solutions with business objectives and launched digital initiatives enabling prepaid products within wallets.

• Built relationships across Visa, Mastercard, Discover, AMEX, issuers, merchants including Kroger, Disney and Target, and global vendors.

• Identified risks and dependencies across internal and external payment stakeholders and aligned target dates for delivery.

BLACKHAWK NETWORK HOLDINGS INC. — Technology PMO, Senior Program Manager | Aug 2010–Dec 2013

• Led re-platforming of a legacy processing environment onto AWS, supporting $1.4B+ in annual face-value sales.

• Managed migration of millions of records from the legacy platform and addressed Safe Harbor/GDPR requirements.

• Served as liaison between Blackhawk Issuance and acquiring bank to ensure transaction reconciliation.

• Coordinated customer-service readiness and IVR training in support of platform launch.

BLACKHAWK NETWORK HOLDINGS INC. — Engineering Project Manager | Jan 2009–July 2010

• Managed third-party relationships with MetaBank, Visa, Mastercard and Discover/Pulse supporting processing and issuance platform development.

• Managed data-center maintenance and created a repeatable biannual maintenance process.

• Managed pre-IPO technology separation efforts associated with spinning Blackhawk out from Safeway.

• Maintained project budgets and timelines and drove schedule accountability.

Earlier Experience | Kaiser Permanente — Project Coordinator; Autonomy Inc. — Associate Program Manager; Bank of America — Software Consultant