SRAVANTHI GUNDU
Edmonds,WA
Summary
Senior Program Manager with 11+ years leading complex technical and operational risk programs across fraud detection, governance, and cross‑functional incident response. Experienced in operationalizing ML‑driven systems, designing scalable controls, and driving end‑to‑end program delivery with Engineering, Data Science, Product, Legal, and Operations. Known for translating technical work into actionable processes, strengthening compliance frameworks, and reducing operational risk and support volume.
Overview
8
8
years of professional experience
Work History
Senior Program Manager
TikTok
Bellevue, WA
03.2024 - 06.2025
- Led the U.S. Seller Risk Program, driving strategic execution of fraud‑mitigation and compliance frameworks across multiple fraud categories. Streamlined governance and optimized risk controls, achieving 98% seller satisfaction while improving operational efficiency and seller retention.
- Directed cross‑functional delivery with Data Science, Engineering, and Product to design and deploy a scalable fraud‑detection system. Integrated 25 heuristic strategies and 2 machine‑learning models, achieving a 90% improvement in detection accuracy and reducing seller‑fraud capital‑loss exposure to 0.1% of U.S. GMV ($9B) through iterative model refinement and experimentation.
- Redesigned violation communications by rewriting violation messages to clearly identify the specific policies violated and provide step‑by‑step remediation guidance; reduced seller contacts by 28% and repeat‑violation rates by 35%, improving resolution outcomes and compliance governance.
Program Manager
Amazon
Hyderabad, India
10.2020 - 03.2023
- Led cross‑functional development of rule‑based detection systems and ML‑powered image‑classification tools to identify IP‑infringing products; partnered with Legal, Product, and ML teams to embed enforcement logic into workflows, reducing infringing listings by 30% YoY and improving detection precision by 60%.
- Built and scaled a global on‑call escalations team to handle high‑sensitivity brand, legal, and PR issues; designed first‑response and deep‑dive workflows and implemented upstream fixes that reduced escalation volume by 40% and increased resolution speed and stakeholder trust.
- Devised and launched an automated reinstatement system that restored 1.3M listings, saved 400+ hours per quarter, improved customer satisfaction by 25%, and reduced support contact volume by 15%.
Team Lead
Amazon
Hyderbad, India
06.2017 - 10.2020
- Directed cross‑functional teams in developing and launching 7 product features for Amazon’s internal workbench tool, optimizing operational workflows and reducing SLAs by 30%, improving internal user efficiency and downstream customer experience.
- Developed scalable compliance frameworks and maintained comprehensive documentation, dashboards, and reporting structures, accelerating actionable insights by 25% and strengthening risk‑mitigation strategies.
- Partnered with Legal and Compliance to launch 8 platform listing policies, improving seller clarity on listing requirements and reducing policy‑clarification contacts by 42%.
Education
Bachelor of Science -
Jawaharlal Nehru Technological University
Hyderabad, India05-2013
Skills
- Program & Project Management
- Risk & Compliance Governance
- Operational Excellence
- Cross‑Functional Leadership
- ML & Rule‑Based System Operationalization
- Incident Response & Escalations
- SLA & KPI Development
- Process Optimization
- Stakeholder Management
- Change Management
- Data‑Driven Decision Making
- Workflow Design & Implementation
- Policy & Controls Design
- Communication & Documentation
Timeline
Senior Program Manager
TikTok
03.2024 - 06.2025
Program Manager
Amazon
10.2020 - 03.2023
Team Lead
Amazon
06.2017 - 10.2020
Bachelor of Science -
Jawaharlal Nehru Technological University