Sandeep Pereji

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Trained and Managed team of 10 Operations Executives and Team Lead.
• Ensured Timely Installation of POS systems, post-sales Supervising troubleshooting and resolving customer issues.
• Ensured Collection of payments in coordination with Finance
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Maintained effective business relationships with merchants.
• Designed and implemented incentive structure for ops team.
• Generated leads for sales team through market research and networking.
• Monitoring performance of the team on a weekly basis.
• Ensured timely reporting to headquarters.

• Established Sales force for Dukkantek in Qatar.
• Hired and coached sales executives in successful selling methods to drive revenue.
• Developed routes for selling and marketing cloud-based POS systems to SME merchants in Qatar.
• Ensured that entire team collectively visit minimum of 100 plus stores plus on weekly basis and follow up to increase sales by 20 to 30%.
• Conducted field visits with sales executives and evaluating their performances on weekly basis.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Timely, daily reporting to CGO.

• Sales and Marketing of Gabbro and related products.
• Customer acquisition and Customer Relationship management.
• Making at least 20 to 30 business calls and monitoring them on daily basis to increase sales by 20%.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed relationship with banks to ensure smooth process of LC's and other business banking transactions.
• Ensured that weekly KRA targets that are assigned and met with.
• Monitored and analyzed customer feedback to identify opportunities for improvement.

• Engaging key companies in Qatar market to initiate Bank @ work process to onboard premium clients.
• Establish operational plans for optimizing revenues and profits across full range of products aimed at premium clients.
• Up-sell, cross-sell, and drive repeat business to increase bank's share of wallets.
• Prepare credit proposals for submission to Credit Risk Committee for approval of big-ticket lending.
• Maintain monthly and periodic self-assessment to meet management's targets.
• Maintain compliance with company's internal policies and regulatory requirements.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.

Key Achievements:

-Created a portfolio of more than 300 premium clients valued at up to QAR 75 million in both assets and liabilities as a result of successfully fostering business partnerships across Qatar.

-Led a Joint Venture company(HBK- SBG-Porr Qatar) assigned the Doha Metro project resulting in acquiring 150 new Premium Clients in a financial year.

• NRI Department- Catering to HNW Indian Customers by managing existing and building new portfolio of QAR 40 million in both Assets and Liabilities.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and mentored new sales representatives.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.

Key Achievements:

- In two consecutive financial years, consistently exceeded monthly targets by upselling banking products, providing excellent customer service, and referring customers.

- Increased Branch Book value by onboarding new clients consistently.