Hi, I’m
Sandeep Rana
Hawthron Woods,IL
Summary
As a seasoned fraud risk executive with over 15 years of experience, I am passionate about creating secure and seamless financial experiences that empower customers and drive business growth. I lead data science and product teams to combat complex fraud types while pushing the boundaries of product innovation and deliver advanced fraud capabilities. My mission is to deliver cutting-edge solutions that safeguard customers and build trust. I have been instrumental in launching several major digital products at Discover, including cashback debit, instant credit, and various new digital wallets and key capabilities like voice biometrics and flexible authentication toolkit.
Overview
16
years of professional experience
Work History
Discover FinancialChicago, IL
Head of Application Fraud and Identity Product
10.2023 - Current
Job overview
- Lead the team of 15+ data scientists and product owners, and 40+ members in the engineering team responsible for acquisition fraud and capability development.
- Achieved 35%+ reduction in application fraud for Discover Card and deposits portfolio, while delivering 20%+ reduction in queued applications.
- Played a critical role in launching Discover Cashback debit product, multiple new digital products like Google Virtual card, Secure remote commerce, Voice biometrics, and flexible authentication toolkit for enterprise, etc.
- Responsible for setting up team goals, metrics, and fostering the culture of 'We play to win,' 'We are good partners,' and 'We take responsibility'.
Discover FinancialChicago, IL
Director Authentication and Identity Product
07.2021 - 09.2023
Job overview
- Responsible for authentication strategy for card and bank portfolio across the channels.
- Delivered a 60% reduction in challenge rate/step-up with historical lows in account take-over losses.
- Head team of product owners and engineering teams responsible for delivering best-in-class fraud capabilities (Voice biometrics, ID risk engines, Models, decision platform, flexible authentication toolkit).
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Ran cross-functional team forums to gain alignment across different value streams to achieve fraud goals.
Discover FinancialChicago IL
Senior Manager/Manager Fraud Risk
05.2016 - 07.2019
Job overview
- Leading the team of Data Scientists and Analytics Professionals responsible for supporting Card Present, Card not present, and Account Take Over fraud and authentication strategy. D
- Leverages new data and features to design new and enhanced strategies, and refine existing strategies, with the aim of minimizing fraud losses while delivering a seamless customer experience.
JP MORGAN CHASE
Senior Manager Fraud Risk
03.2015 - 05.2016
Job overview
- Develop real-time authorization strategies to manage fraud losses and customer experience in the card-not-present space.
- Oversee merchant engagements in the fraud policy area and manage analytics to develop an excellent experience.
- Develop best-in-class data for merchant sharing, work cross-functionally across different fraud types to understand the merchant influence.
PayPalSan Jose, USA
Risk Management Specialist
05.2014 - 03.2015
Job overview
- Responsible for driving initiatives end to end that reduce consumer pain points driven by risk controls and processes and initiatives
- Identify and resolve system loopholes being exploited by fraudsters to bypass existing risk controls and will propose solutions and measure effectiveness of solutions post-implementation
- Identify opportunities as well as gaps or vulnerabilities within the current portfolio of PayPal’s Consumer Risk controls and created capabilities to avoid these in future.
American ExpressPhoenix, USA
Senior Manager
01.2009 - 05.2014
Job overview
- Manage global internet fraud numbers and analyze the latest online fraud trends to create appropriate authorization and post-authorization (case setups and scanners) strategies.
Education
Delhi School of Economics (New Delhi)Delhi
Master of Economics from Economics, Econometric, Game Theory
2018
Delhi UniversityDelhi India
Bachelor of Arts in Economics from Economics
2016
Skills
- Conflict Resolution
- Product Innovation
- Inspiring
- Decision-Making
References
References available upon request.
Timeline
Head of Application Fraud and Identity Product
Discover Financial
10.2023 - Current
Director Authentication and Identity Product
Discover Financial
07.2021 - 09.2023
Senior Manager/Manager Fraud Risk
Discover Financial
05.2016 - 07.2019
Senior Manager Fraud Risk
JP MORGAN CHASE
03.2015 - 05.2016
Risk Management Specialist
PayPal
05.2014 - 03.2015
Senior Manager
American Express
01.2009 - 05.2014
Delhi School of Economics (New Delhi)
Master of Economics from Economics, Econometric, Game Theory
Delhi University
Bachelor of Arts in Economics from Economics
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