Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Reddy Mora

San Jose,CA

Summary

Versatile HR professional with over 7 years of experience at Amazon, excelling in HR Live Support, employee relations, and operational process improvement. Known for delivering accurate, empathetic support in high-volume environments. Recently earned a Master’s in Business Analytics from Trine University, enhancing expertise in data analysis, reporting, and HR decision-making. Proficient in Microsoft Excel and experienced in process improvement and stakeholder management, with a proven track record of driving efficiencies and aligning cross-functional teams with strategic objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. MHLS Associate

Amazon – HR Live Support
05.2019 - 01.2024
  • Provided HR support for complex cases, including payroll, time off, attendance, benefits, and LOA for a large number of Amazon associates.
  • Led process improvement initiatives, reducing case resolution times and improving service delivery.
  • Managed stakeholder relationships across multiple departments to ensure alignment in HR operations.
  • Mentored and trained junior team members, improving team performance and adherence to HR policies.
  • Collaborated with HRBP and Tier 2 teams for escalation and resolution of high-priority employee issues.
  • Contributed to the development of new SOPs and knowledge base articles based on recurring case themes.

Associate-IN Retail

Amazon.in
08.2016 - 05.2019
  • Assisted in managing and maintaining retail operations within Amazon’s fulfillment centers, ensuring associates followed company policies and met productivity goals.
  • Supported operational processes related to inventory management, stocking, and order fulfillment.
  • Provided first-line assistance to associates with HR-related inquiries, including work schedules, benefits, and time off.
  • Helped resolve operational issues, contributing to the smooth functioning of the department.
  • Supported training programs for new associates to help them integrate into the team quickly.

Education

Master of Science - Business Analytics

Trine University
Angola, Indiana
05.2025

Bachelor of Technology - Electronics & Communication Engineering

Jawaharlal Nehru Technological University
01.2016

Skills

  • HR Live Support & Case Resolution
  • Microsoft Excel (Advanced proficiency)
  • Process Improvement
  • Stakeholder Management
  • HRIS Tools: PeopleSoft, Workday, ADP, Salesforce
  • Payroll, Benefits, Timekeeping, and LOA
  • Employee Relations & Conflict Resolution
  • Compliance: FMLA, ADA, HIPAA
  • Amazon Tools: A to Z, KNET, MyTime, Feedback Tool
  • Data Analysis: Excel, SQL, Tableau (Basic)
  • SOP Documentation & Team Training

Certification

  • Amazon HR Systems & SOP Certification
  • Conflict Management & Employee Communication
  • Workplace Ethics & Data Privacy

Timeline

Sr. MHLS Associate

Amazon – HR Live Support
05.2019 - 01.2024

Associate-IN Retail

Amazon.in
08.2016 - 05.2019

Bachelor of Technology - Electronics & Communication Engineering

Jawaharlal Nehru Technological University

Master of Science - Business Analytics

Trine University

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