Sandi Gerstner
Bentonville
Summary
Hearing instrument specialist with 14 years of experience in fitting and servicing hearing aids within retail settings. Skilled in comprehensive assessments and providing tailored hearing solutions. Committed to delivering exceptional member experiences and maintaining high standards of hearing healthcare.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Cashier and membership associate
Sam's Club
Bentonville
2007 - 2011
- Operated cash register and processed customer transactions efficiently.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided membership benefits and value
- Signed members up for membership
Licensed Hearing Instrument Specialist
Hearing Lab Technologies/ Lucid
Bentonville
12.2011 - Current
- Conduct hearing screenings and in-club consultations for members, explaining hearing exam results, and solutions.
- Perform ear examinations (otoscopy), earmold impressions, hearing aid fittings, programming, and verification using manufacturer software and real-ear meaursurements.
- Provide personalized counseling on hearing aid use, maintenance, and communication strategies.
- Scheduling and conducting follow up care to optimize best hearing experience.
- Troubleshooting device issues; perform basic repairs, and coordinate manufacture repairs/warranty services as needed.
- Achieve sales and patient retention goals while maintaining high satisfaction and adhering to Sam's Club policies and HIPPA standards.
- Manage inventory, order supplies, and devices
- Maintaining accurate patient records and billing documentation.
Education
Some College (No Degree) -
NorthWest Arkansas Community College
Bentonville, ARSkills
- Hearing assessments and audiometric testing
- Hearing instrument fitting and troubleshooting (Lucid Technology)
- Real ear measurements and verification
- Documentaion, HIPPA compliance, and EMR use
- Sales and Inventory management in retail setting
- Client education and relationship management
Certification
- Arkansas Hearing Society Convention Continuing education courses
- Licensed Hearing Instrument Specialist, Arkansas License # 628
Accomplishments
- Top 10 performing club since 2015
- Member Champion award with Lucid in 2020
- Sam's Club/Lucid Honarable Club of the Year award 2022
Organizations
- General Board Member on the Arkansas Hearing Society
- International Hearing Society Member 2024-current
Timeline
Licensed Hearing Instrument Specialist
Hearing Lab Technologies/ Lucid
12.2011 - Current
Cashier and membership associate
Sam's Club
2007 - 2011
Some College (No Degree) -
NorthWest Arkansas Community College