Alexander Bacu
Kalispell,MT
Summary
Highly motivated and work driven individual who currently holds a Hearing Aid Dispenser License with the state of Montana and is an active Hearing Aid Specialist serving the Flathead Valley through Costco Wholesale. Also also come with several years of experience in Supervisor positions, Temporary Management experience, and leadership experience in a wide variety of other areas. I am easily trainable and continually strive to be at the top of my field and working area.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Licensed Hearing Aid Specialist
Costco Wholesale Corp
Kalispell, MT
12.2024 - Current
- Conducted hearing assessments and thoroughly explained the diagnosis and recommendation for assistance.
- Fit hearing aids and adjusted devices for comfort and clarity.
- Scheduled follow-up visits and coordinated patient service needs.
- Performed administrative duties such as scheduling appointments, filing paperwork or ordering supplies.
- Consistently managed multiple duties simultaneously between my regularly scheduled appointments, urgent patient care, as well as multiple administrative tasks beyond my typical duties successfully.
Membership Services Supervisor
Costco Wholesale Corp
Kalispell, MT
05.2023 - 11.2024
- Supervised membership services team at the service desk
- Resolved member questions, complaints, and account issues with professionalism
- Trained staff on membership policies, refunds, and member assistance procedures
- Coordinated employee work schedules to ensure adequate coverage, coaching, and daily task assignments
- Recruited and trained new employees to meet job requirements.
- Identified potential opportunities for expanding current services offered by department while staying within budgetary constraints.
- Performed periodic audits on membership accounts to ensure accuracy of information entered into database system.
- Routinely coordinated multiple projects at once between several departments to keep events/programs successful.
Front End Supervisor
Costco Wholesale Corp
Kalispell, MT
11.2022 - 05.2023
- Supervised front end cashiers, clerks, and membership staff.
- Monitored checkout lanes and directed staff to reduce member wait times.
- Trained new employees on registers, customer service, and front end procedures.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Maintained accurate records of inventory, sales, and employees.
- Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Night Supervisor
Costco Wholesale Corp
Hillsboro, Oregon
07.2022 - 11.2022
- Supervised night warehouse operations
- Guided team members in efficient freight recovery and stocking to maintain operational flow
- Assessed inventory conditions and communicated shortages to ensure timely restocking
- Responded promptly to emergency situations according to established protocols.
- Educated employees on effective work procedures and performance strategies to enhance operational effectiveness.
- Managed inventory tracking processes
Temporary Membership Manager
Costco Wholesale Corp
Hillsboro, OR
02.2022 - 07.2022
- Created and maintained relationships with members, vendors, and sponsors.
- Managed member concerns and escalated complex issues to appropriate Costco departments.
- Collaborated with other departments on projects related to member engagement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Membership Services Supervisor
Costco Wholesale Corp
Hillsboro, OR
08.2021 - 02.2022
- Performed same duties as listed above at a different location.
Front End Supervisor
Costco Wholesale Corp
Hillsboro, OR
06.2020 - 08.2021
- Performed same duties as listed above at a different location.
Cashier/Membership Associate
Costco
Hillsboro, OR
11.2018 - 06.2020
- Processed member purchases at front-end registers with accuracy and speed.
- Maintained clean, organized checkout lanes and assisted with cart retrieval.
- Processed merchandise returns and exchanges at customer service counter.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Liberty High School
Hillsboro, OR06-2014
Skills
- Hearing assessments
- Hearing aid fitting
- Audiometric testing
- Device adjustment
- Patient counseling
- Customer service
- Appointment scheduling
- Time management
- Multitasking
- Delegation
- Project management
- Inventory management
- Report exceptions
- Professional demeanor
- Technical Support
- Organizational skills
Certification
- Hearing Aid Dispenser(Montana)
HAD-HAD-LIC-2181
Timeline
Licensed Hearing Aid Specialist
Costco Wholesale Corp
12.2024 - Current
Membership Services Supervisor
Costco Wholesale Corp
05.2023 - 11.2024
Front End Supervisor
Costco Wholesale Corp
11.2022 - 05.2023
Night Supervisor
Costco Wholesale Corp
07.2022 - 11.2022
Temporary Membership Manager
Costco Wholesale Corp
02.2022 - 07.2022
Membership Services Supervisor
Costco Wholesale Corp
08.2021 - 02.2022
Front End Supervisor
Costco Wholesale Corp
06.2020 - 08.2021
Cashier/Membership Associate
Costco
11.2018 - 06.2020
High School Diploma -
Liberty High School