Katelyn McGuire
Palm Beach Gardens,FL
Summary
Resourceful Hearing Aid Specialist offering expertise in problem-solving, data analysis and client service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Hearing Aid Specialist
HearUSA
07.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
HearUSA Patient Care Coordinator - HIS Trainee
HearUSA
09.2020 - 07.2022
- Establish rapport and relationships with patients and external partners to cross-train and support medical staff
- Review each step of patient care and make proactive adjustments to avert issues
- Provide subject matter expertise in case management and related procedures
- Monitor ongoing care and proactively correct problems
- Deliver excellent patient experiences and direct care
- Work with patients to schedule tests and procedures
- Maintain confidentiality of patient data and condition at all times to safeguard health information.
Lowe's Home Improvement - Customer Service Coordinator
05.2016 - 07.2019
- Trainer for IBM Sterling Order Management System
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Met and/or exceeded special targets, including credit card applications, special donations and specific product promotions
- Educated customers on products, outlined restrictions and provided information on policies
- Recommended optimal products based on customer need
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in the appliance department
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mac's Auto Company - Clerical Assistance
06.2015 - 08.2018
- Interacted with customers professionally by phone, email or in-person to provide information about vehicles for sale
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Bloomsburg Auto Auction - Block Clerk
09.2017 - 01.2018
- Coordinated daily cash reconciliation in high-volume location
- Organized bids effectively via phone, internet, and in-person
- Maintained up-to-date knowledge on vehicles up for auction.
Education
Audiology -
Nova Southeastern University
Fort Lauderdale, FLBachelor of Science: Speech Pathology And Audiology -
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2019
Skills
- Audiometric Testing
- Hearing Aid Dispensing
- Tympanometry
- Hearing Aid sales
- Tinnitus management
- Hearing Aid Maintenance
- Hearing Aid Verification
- Client Diagnosis
- Audiology Equipment Maintenance
- Documentation Management
- Expert Problem Solving
- Verbal and Written Communication
- HIPAA Guidelines
Certification
- ESL Teacher Certification
- CPR Certified
Timeline
Licensed Hearing Aid Specialist
HearUSA
07.2022 - Current
HearUSA Patient Care Coordinator - HIS Trainee
HearUSA
09.2020 - 07.2022
Bloomsburg Auto Auction - Block Clerk
09.2017 - 01.2018
Lowe's Home Improvement - Customer Service Coordinator
05.2016 - 07.2019
Mac's Auto Company - Clerical Assistance
06.2015 - 08.2018
Audiology -
Nova Southeastern University
Bachelor of Science: Speech Pathology And Audiology -
Bloomsburg University of Pennsylvania
Similar Profiles
Anna Rivera WeyerAnna Rivera Weyer
Specialist, IT Support at HearUSASpecialist, IT Support at HearUSA
Amina FloresAmina Flores
Client Experience Specialist at HearUSAClient Experience Specialist at HearUSA
Carissa R PadgettCarissa R Padgett
CES Level II at HearUSACES Level II at HearUSA
David JohnsonDavid Johnson
Senior Fashion Advisor and Style Advisor at Chanel Inc.Senior Fashion Advisor and Style Advisor at Chanel Inc.
Alondra SuarezAlondra Suarez
Shift Supervisor at StarbucksShift Supervisor at Starbucks