Debra Mueller
Seguin,Texas
Summary
Knowledgeable Hearing Instrument Specialist / Audioprostholgist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Knowledgeable in Remote Care. Ready to offer 17 years' experience to a challenging new role.
Overview
18
18
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Beltone Hearing Care Center
08.2011 - Current
- Clinic Director
- Remote Care & Tele Care appointments
- Tested hearing with complete audiological examinations.
- Fit and Dispense Hearing aids
- Provided professional consultations and recommendations to patients.
- Provided exceptional aftercare of how to use and maintain hearing instruments.
- Provided audiological reports and recommendations to referring PCP's.
- Educate usage of hearing instruments and realistic expectations.
- Knowledge of manage care plans: BCBS, Humana, UHC, Nations Hearing, etc.
- Worked well in a team setting, providing support and guidance.
- Educated clients about how to properly use, maintain and store devices.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hearing Instrument Specialist
Advanced Hearing
11.2005 - 06.2011
- Educated clients about how to properly use, maintain and store devices.
- Performed basic screening procedures such as pure tone screening, and screening of ear canal status using otoscope.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
Education
Gonzales High School
Gonzales, TXSkills
- Remote Care
- Hearing Loss Identification
- Rehabilitative Services
- Patient Counseling
- Audiometric Testing
- Patient Follow-up Care
- Business understanding
- Maintenance and repairs
- Customer Service Skills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Computer Proficiency
- Problem-solving abilities
- Customer Relations
- Recordkeeping strengths
- Prioritization
- Multitasking Abilities
- Problem-Solving
- Office Management
- Self Motivation
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Decision-Making
- Time Management
Timeline
Licensed Hearing Instrument Specialist
Beltone Hearing Care Center
08.2011 - Current
Hearing Instrument Specialist
Advanced Hearing
11.2005 - 06.2011
Gonzales High School
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