Eric Strawser
St Petersburg,FL
Summary
Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer 4 years' experience to a challenging new role.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Hearing Instrument Specialist
Tri-County Premier Hearing Services
08.2019 - Current
- Counseled patients and families on communication strategies and effects of hearing loss.
- Tested hearing with complete audiological examinations.
- Administered air conduction, bone conduction and speech audiometry tests.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Learned and adapted quickly to new technology and software applications.
- Perform safe and accurate impression taking techniques for custom hearing aid and custom earmold orders.
- Assist upward of 20 or more clients in a day on busy days
- Increase overall sales by over 10% YOY
Audiology Technician
Ocala Ear, Nose, And Throat
07.2021 - 09.2021
- Performed basic screening procedures such as pure tone screening, tympanometry, and examination of ear canal health using otoscope.
- Administered air conduction, bone conduction and speech audiometry tests.
- Communicate effectively with ENT doctors regarding results of tests.
Small Business Specialist
Verizon Wireless
01.2017 - 07.2019
- Prospected for new business through networking, community outreach, and customer referral generation.
- Organized product demonstrations and trial installations of equipment to promote products.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Configured and modified product systems to meet customer-specific needs.
- Tracked sales data for analysis and forecasting.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Recommended complementary purchases to customers, increasing revenue.
- Develop relationships within the small business community to grow and increase market share.
- Represent the company at key events to promote Verizon Wireless and increase presence through
strategic partnerships. - Overseeing the business sales of multiple retail locations to attain positive YOY growth.
Solutions Specialist
Verizon Wireless
01.2014 - 01.2017
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Developed strong rapport with customers and created positive impression of business.
- Assisted and supported training of new sales associates.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Tracked and recorded department inventory of products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
The Villages High School
The Villages, FLSkills
- Hearing Aid Programming
- Audiological Examinations
- Critical Thinking
- Quality Standards
- Data Entry Skills
- Quality Patient Care
- HIPAA Regulations
- Customer Satisfaction
- Software Applications
- Equipment Maintenance
- Time Management
- Active Listening
Certification
- Licensed Hearing Aid Specialist
Timeline
Audiology Technician
Ocala Ear, Nose, And Throat
07.2021 - 09.2021
Licensed Hearing Instrument Specialist
Tri-County Premier Hearing Services
08.2019 - Current
Small Business Specialist
Verizon Wireless
01.2017 - 07.2019
Solutions Specialist
Verizon Wireless
01.2014 - 01.2017
High School Diploma -
The Villages High School
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