Yeiny Izquierdo
Naples,FL
Summary
Driven professional with a proven track record at Hospital Carlos J Finlay, adept in patient counseling and audiometric testing. Excelled in streamlining appointment scheduling and enhancing patient satisfaction through personalized care. Demonstrated expertise in office administration and teamwork, significantly improving treatment outcomes and operational efficiency. Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer [Number] years' experience to a challenging new role.
Overview
10
10
years of professional experience
Work History
Licensed Hearing Aid Dispenser (trainee)
A Bettter Hearing Inc
12.2023 - Current
- Streamlined appointment scheduling for better time management and increased efficiency.
- Improved patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Maintained accurate patient records, ensuring compliance with industry regulations and confidentiality standards.
- Conducted comprehensive hearing evaluations to accurately diagnose and recommend appropriate treatment options.
- Resolved customer complaints promptly, preserving positive relationships and maintaining business reputation.
- Performed routine maintenance on hearing aids, extending their lifespan and maximizing performance for patients'' benefit.
Physician( ENT)
Hospital Carlos J Finlay
06.2014 - 04.2022
- Diagnosed complex cases by ordering appropriate tests and interpreting results accurately, ensuring timely intervention.
- Educated patients on preventative measures, contributing to a decrease in hospital readmissions.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Assessed, diagnosed and treated emergency and chronic medical conditions.
- Conducted thorough physical examinations for accurate diagnosis, leading to effective treatment strategies.
Education
Master of Science - MD
Universidad Ciencias Medicas De La Habana
Habana Cuba08.2014
Skills
- Office Administration
- Patient Counseling
- Appointment Scheduling
- Hearing assessment
- Audiometric Testing
- Maintenance and repairs
- Teamwork and Collaboration
- Business understanding
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Licensed Hearing Aid Dispenser (trainee)
A Bettter Hearing Inc
12.2023 - Current
Physician( ENT)
Hospital Carlos J Finlay
06.2014 - 04.2022
Master of Science - MD
Universidad Ciencias Medicas De La Habana
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