Chris Sherwood
San Marcos,CA
Summary
Reliable team member with 25 years of retail experience. Skilled at helping Costco members. Efficient at having a positive attitude, maintaining a high level of patience and understanding, while providing the best member service possible. Sixteen years of experience working in the Hearing Aid Center and capable of working within various departments. Trained 6 employees to be a Hearing Aid Attendant while training as a Hearing Aid Specialist Apprentice. Attentive employee provides skilled support to facilitate department efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Proven work ethic, open to new challenges and opportunities.
Overview
26
26
years of professional experience
Work History
Licensed Hearing Aid Specialist
Costco Wholesale
San Marcos, CA
11.2025 - Current
- Providing Full comprehensive hearing tests
- Recommendations/ counseling
- Fitting and programming hearing aids
- Adjusting hearing aids
Hearing Aid Specialist Apprentice
Costco Wholesale
San Marcos, CA
04.2024 - 11.2025
- 12-18 month Apprentice program. Started 4-1-24
- Hands on training with Mentor supervision
- IHS Distant learning program “ studying at home.”
- Passed IHS final
- Passed CA state written exam 3/21/25
- Passed CA Practical exam. Application wasn’t accepted for 6/13/25 Practical
- Passed Practical 9/26/25
- Licensed 11-12-2025 to present
Hearing Aid Assistant
Costco Wholesale
San Marcos, CA
03.2010 - 04.2024
- Interacts with a large number of guests per day in a friendly, patient manner, delivering a positive experience.
- Scheduling patient appointments, providing a walk- in service for Hearing Aid cleanings and small repairs. Smart phone/connectivity issues.
- Documenting patient cleanings and repairs in Sycle database.
- Calling Manufacturers regarding new patient orders, ordering supplies, ensuring our clinic is prepared to continue to provide excellent member service.
Cashier/ Assistant
Costco Wholesale
San Marcos, CA
05.2000 - 03.2010
- Helped customers find specific products, answering questions and offering advice.
- Responsible for making sure all the registers were cleaned and stocked with supplies prior to store opening.
- Providing friendly customer service while checking and boxing groceries.
- Collaborated with team members to maintain a clean and organized checkout area.
Education
Bachelor of Arts - History
CSUSM
San Marcos, CA08.2009
Skills
- Administering Hearing Tests
- Knowledge of products / selling Hearing aids
- Fitting Hearing Aids protocol
- Counseling members
- Ordering supplies
- Credit and cash transactions
- Hazmat procedures
- Knowledge of Sycle database
- Answering phone calls
- Proficiency with Hearing Aid cleanings and repairs
- Troubleshooting
- Addressing difficult members concerns
Additional Information
While studying History at CSUSM I had ambitions of getting my teaching credential and becoming a History Teacher. Shortly after graduating from CSUSM with a B.A. in History, I got a new and exciting opportunity to work as an Attendant in the Costco Hearing Aid Department. I have thoroughly enjoyed the experience and I have discovered that I do well when I am in a position where I can help people. The Senior Hearing Aid position is of great interest to me, and I am looking forward to the opportunity.
Timeline
Licensed Hearing Aid Specialist
Costco Wholesale
11.2025 - Current
Hearing Aid Specialist Apprentice
Costco Wholesale
04.2024 - 11.2025
Hearing Aid Assistant
Costco Wholesale
03.2010 - 04.2024
Cashier/ Assistant
Costco Wholesale
05.2000 - 03.2010
Bachelor of Arts - History
CSUSM