Jeffrey Seaton
Newburgh,IN
Summary
Successful sales representative with 21 years of experience in hearing aid sales, combined 25 years of retail sales and management. Outgoing licensed professional with history in promoting and selling over $16 million in products by educating customers on product benefits, performing audiometric exams and fitting/servicing hearing aids, as well a being a leader in user sales. Consistent in meeting and/or exceeding sales goals.
Overview
26
26
years of professional experience
Work History
Hearing Instrument Specialist/Open House Closer
Miracle Ear
Evansville, IN
03.2005 - Current
- Completed full examinations to test individual hearing impairment.
- Maintained an average close rate of 45-55% with an ASP of $3000-$38000 per unit.
- Open House Closer for up to 6 other locations.
- Proficient at taking impressions for earmolds and custom ITEs.
- Excelled in LSM using MedRx Avant for fitting verification and institu testing, removing question of proper fitting, eliminating feedback issues, as well as maintaining a low return rate.
- Excelled in trouble shooting.
- Excelled in smartphone pairing, as well as educating proper use for patients with little smartphone experience.
- Trained in modifying impressions, earmolds, and custom ITE shells for better fit.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Performed careful fittings to maximize client comfort and the effectiveness of devices.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Built strong network of outside referral sources within community.
- Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
- Contributed to community-focused public relations.
- Communicated extensively with patients to provide assistance, support and instructions.
- Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
- Developed and supervised staff by providing orientation, training, support and direction, as well as sponsoring unlicensed specialists.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed, as well as provided sales training to new and current specialists.
- Oversaw data management, daily biological calibration checks and various administrative tasks.
- Maintained clinical documentation of patient treatments.
- Recognized by management for providing exceptional customer services
Jewelry Sales Associate
Fred Meyer Jewelers
Evansville , IN
09.2004 - 03.2005
- Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
- Graded stones based on color, cut and clarity of each piece.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Floor sales
Jewelry Manager
Rogers Jewelers
Evansville, IN
06.2002 - 09.2004
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Achieved sales goals and business objectives by motivating staff and promoting knowledge and quality of ou
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Guided and supported 8-10 staff members to consistently achieve team and personal goals.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Auto Sales Consultant
Kenny Kent Chevrolet
Evansville, Indiana
02.2002 - 06.2002
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Demonstrated vehicle features and technology during test drives for customer engagement.
- Managed customer inquiries and provided detailed information about financing options.
- Maintained knowledge of current inventory and market trends to inform sales strategies.
- Conducted follow-up communications with clients to ensure satisfaction post-purchase.
- Attended regular training sessions to stay updated on product knowledge and sales techniques.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Negotiated with customers to close sales at agreed upon prices.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Assistant Retail Manager
Structure
Evansville, Indiana
01.2001 - 02.2002
- Assisted in managing daily store operations and staff schedules.
- Coordinated inventory management and restocking processes for optimal product availability.
- Trained new employees on customer service standards and operational procedures.
- Implemented visual merchandising strategies to enhance product display and appeal.
- Monitored sales performance and provided insights to improve store profitability.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Ensured compliance with company policies and procedures during daily operations.
- Managed inventory levels to maximize sales opportunities.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Greeted customers and offered assistance in finding needed items.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
Assistant Retail Manager
Abercrombie Kids
Evansville, Indiana
03.2000 - 01.2001
- Mostly same duties/procedures as with employment with Structure
Education
Associate of Applied Science - Architectural Drafting
Ivy Tech Community College
Evansville, IN05.1999
Skills
- Instrument sterilization
- Device troubleshooting
- Impression taking
- Patient education
- Sales optimization
- Customer relationship management
- Inventory management
- Financial operations oversight
- Staff training
- Problem solving
- Real ear measurement
- Hearing aid verification
- Hearing aid programming
- Audiological examinations
- Appointment setting
- Hearing aid fitting
- Administering hearing tests
- Problem resolution
- Communications
- Supervision
- Customer service
- Business operations
- Relationship development
Licensing
Licensed Hearing Aid Dealer since 2006 by the Committee of Hearing Aid Dealer Examiners of the Medical Licensing Board of Indiana. I am also licensed in the state of Illinois.
Obtained NPI for credentialing in order sell and process/fit Amplifon USA insurance claims.
Training
Completed 20 hours of Continued Education and product training every 2 years since 2006 to maintain license.
Awards
Dahlberg Platinum Level Award
President’s Pride Award-Scorecard/Trainer
Certificate of Recognition-outstanding KPI and Customer satisfaction
High Volume Award-2018 and 2019
Specialist of the Year-2018 and 2019
Pinnacle Club-Emerald Member
Additional awards not listed
Pinnacle Club-Ruby Member
2023 Courier and Press Readers Choice Gold award for hearing aid services in Evansville
Timeline
Hearing Instrument Specialist/Open House Closer
Miracle Ear
03.2005 - Current
Jewelry Sales Associate
Fred Meyer Jewelers
09.2004 - 03.2005
Jewelry Manager
Rogers Jewelers
06.2002 - 09.2004
Auto Sales Consultant
Kenny Kent Chevrolet
02.2002 - 06.2002
Assistant Retail Manager
Structure
01.2001 - 02.2002
Assistant Retail Manager
Abercrombie Kids
03.2000 - 01.2001
Associate of Applied Science - Architectural Drafting
Ivy Tech Community College