SANDI MARTIN
Scottsdale,AZ
Summary
I bring experience in luxury automotive and hospitality, with a focus on making clients and guests feel welcome, supported, and well cared for. I enjoy building genuine relationships, keeping details organized, and helping daily operations run smoothly. At McLaren Scottsdale, I'm trusted with vehicle titles, bank deposits, and confidential documents because I'm dependable, discreet, and careful with my work. I'm comfortable balancing client service with the behind-the-scenes details that create a positive experience.
Overview
7
7
years of professional experience
Work History
Customer Hospitality Specialist
McLaren Scottsdale
Scottsdale, AZ
07.2024 - Current
- Welcome clients and help make each visit feel personal, comfortable, and professional, from arrival through vehicle delivery.
- Build client relationships through thoughtful communication, responsiveness, and attention to detail.
- Act as a point of contact between clients and internal teams, and follow through on details clients need.
- Coordinate appointments and work with sales, finance, and service teams to keep daily operations moving smoothly.
- Handle bank deposits, luxury vehicle titles, and confidential financial and legal documents with care and accuracy.
Assistant Sales Manager / Lot Manager
Lawrence Motorsport
Scottsdale, AZ
06.2020 - 07.2024
- Helped manage daily operations for a 20,000-square-foot showroom specializing in exotic and high-performance vehicles.
- Coordinated vehicle deliveries and supported the sales team throughout the purchase process.
- Kept inventory, vehicle readiness, and showroom presentation organized and ready for clients.
- Built customer relationships that helped encourage repeat business and referrals, while supporting day-to-day administrative needs.
Reservations & Front Desk Agent
Fairmont Scottsdale Princess
Scottsdale, AZ
09.2019 - 06.2020
- Handled reservations, multi-line calls, appointment scheduling, guest records, and special requests.
- Managed reservations, multi-line calls, appointment scheduling, guest records, and special requests to ensure seamless guest experiences.
- Coordinated with other departments to keep guest requests on track in a busy luxury resort environment.
- Listened to guest concerns and worked with the appropriate teams to resolve issues calmly and professionally.
Education
Associate of Arts - Communications
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Luxury client relations
- Client Relationships
- Luxury Communication
- Appointment Scheduling
- Organizational multitasking
- CRM & Client Records
- Sales and Administrative Support
- Financial Documentation
- Microsoft Office
- Google Workspace
- Conflict Resolution
- Front Desk & Reception
Timeline
Customer Hospitality Specialist
McLaren Scottsdale
07.2024 - Current
Assistant Sales Manager / Lot Manager
Lawrence Motorsport
06.2020 - 07.2024
Reservations & Front Desk Agent
Fairmont Scottsdale Princess
09.2019 - 06.2020
Associate of Arts - Communications
Maricopa Community Colleges, Scottsdale Community College