Sandie Heron
Orlando
Summary
Highly diverse Communications Specialist with over ten years of experience in corporate communications, public relations, administration, education, and digital media. Entertainment Business graduate proficient in the use of various digital tools and social media platforms for optimum reach and impact. Proven ability to excel in fast-paced, demanding environments, while consistently achieving organizational objects. Open to re-location.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Orlando Regional Medical Center
03.2024 - Current
- Enhance patient satisfaction by resolving issues promptly and professionally.
- Reduce response time for patient inquiries by streamlining communication processes.
- Manage high call volume while maintaining a courteous and professional demeanor.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Public Relations
Embassy Of Jamaica In Japan
06.2021 - 09.2022
- Emceed multiple events which required high levels of diplomacy and preparation.
- Collaborated with event coordinator to prepare formal agenda and ensure effective execution of events.
- Had friendly disposition, ad-lib skills, and ability to improvise during delays and technical difficulties.
International Correspondent
Television Jamaica
01.2021 - 08.2021
- Wrote and submitted accurate, engaging, and fact-checked stories related to the Tokyo 2020 Olympics.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Shared information on Japanese culture and customs, with one video generating over 30,000 views on the Instagram platform.
Radio Producer and Presenter
Roots 96.1 FM, Mustard Seed Communities
01.2017 - 01.2020
- Conducted interviews with over ten guests monthly via telephone or in person.
- Recorded and edited audio for pre-recorded programs.
- Wrote and rehearsed scripts for live interviews.
Senior Corporate Paralegal
TaylorLaw
01.2015 - 01.2018
- Kept cases organized by monitoring calendars and deadlines and documenting actions to ensure files were up to date and easily followed.
- Monitored changes in laws, regulations, and other legal matters to keep firm compliant with requirements.
- Edited and proofread legal documents to verify accuracy.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL09.2023
Bachelor of Arts - English Literature
University of The West Indies
Kingston, JamaicaSkills
- Excellent Oral and Written Communications
- Speech Writing
- Press Release Writing
- Digital Marketing
- Strong Team Player
- Media Relations
- Professional Appearance
- Excellent Customer Service & Attention to Detail
- Canva Pro & Microsoft Office
- Camera Operation
Additional Information
- Published Author (2 Books): Oversaw proofreading and review processes for both print and electronic content, ensuring excellence in grammar, tone, voice, and creativity. Managed all aspects of manuscript preparation, book production, and promotional activities.
Timeline
Customer Service Specialist
Orlando Regional Medical Center
03.2024 - Current
Public Relations
Embassy Of Jamaica In Japan
06.2021 - 09.2022
International Correspondent
Television Jamaica
01.2021 - 08.2021
Radio Producer and Presenter
Roots 96.1 FM, Mustard Seed Communities
01.2017 - 01.2020
Senior Corporate Paralegal
TaylorLaw
01.2015 - 01.2018
Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - English Literature
University of The West Indies
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