Sandie Rickert
Port Charlotte,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Owner
Kleen Sweep Cleaning Services
Port Charlotte/Lexington, Florida And Kentucky
04.1995 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Analyzed competitor's pricing and product offerings in order to remain within the market.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed 7 Employees
Unit Receptionist
Central Baptist Hospital
Lexington, KY
01.2010 - 06.2020
- Assisted in scheduling tests or treatments such as x-rays, MRIs, CT scans or chemotherapy sessions for outpatients or inpatients.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Interviewed patients to complete case histories and intake forms.
- Communicated effectively with colleagues throughout the day via phone, email or face-to-face meetings.
- Entered physician orders into the electronic health record system accurately and efficiently.
- Ensured compliance with HIPAA regulations concerning privacy of patient information.
- Served as liaison between hospital departments ensuring that all pertinent clinical information was exchanged in a timely manner.
- Assisted with scheduling of patient appointments and follow-up visits.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Organized medical charts according to established procedures.
Health Unit Secretary
VA Medical Center
Lexington, KY
01.2013 - 03.2020
- Assisted in scheduling tests or treatments such as x-rays, MRIs, CT scans or chemotherapy sessions for outpatients or inpatients.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Interviewed patients to complete case histories and intake forms.
- Reviewed patient records to check accuracy of information and implement updates.
- Communicated effectively with colleagues throughout the day via phone, email or face-to-face meetings.
- Entered physician orders into the electronic health record system accurately and efficiently.
- Served as liaison between hospital departments ensuring that all pertinent clinical information was exchanged in a timely manner.
- Maintained medical records, including filing, retrieval, scanning and other administrative duties related to patient information.
Night Auditor
Choice Hotels
Lexington, KY
06.2017 - 02.2020
- Answered telephone calls from customers related to billing inquiries or complaints.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Reported any discrepancies immediately upon discovering them.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Prepared detailed audit reports at the end of each shift.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Maintained a secure environment for the protection of guests' property and assets.
Education
Some College (No Degree) - Aviation
Eastern Kentucky University
Richmond, KYSkills
- Marketing strategy
- Cash flow management
- Competitive analysis
- Employee management
- Social media campaigns
- Customer relationship management
- Effective communication
- Time management
- Multitasking Abilities
Certification
- AED
- First Aide
- CPR
Timeline
Night Auditor
Choice Hotels
06.2017 - 02.2020
Health Unit Secretary
VA Medical Center
01.2013 - 03.2020
Unit Receptionist
Central Baptist Hospital
01.2010 - 06.2020
Business Owner
Kleen Sweep Cleaning Services
04.1995 - Current
Some College (No Degree) - Aviation
Eastern Kentucky University
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