SANDRA ADAMS
Titusville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Breakfast Attendant
Best Western Hotels and Suites
Hartford , CT
03.2024 - 02.2025
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
- Set up breakfast serving stations and ensured all necessary utensils were available.
- Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
- Greeted guests with friendliness and professionalism.
- Managed inventory and placed orders for supplies to avoid shortages.
- Communicated effectively with hotel management and staff to resolve any issues promptly.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
BREAKFAST-ATTENDANT
Comfort Inn & Suites
Kingsland, GA
08.2023 - 01.2024
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing around noon
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines
- Answered questions and helped customers find items
- Established rapport with customers by providing friendly and attentive service
- Offered advice and assistance to customers, paying attention to special needs or wants
CUSTOMER SERVICE REPRESENTATIVE
Iqor
Fort Lauderdale, FL
07.2020 - 08.2023
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
HOUSEKEEPER
Atlantic Spa
Fort Lauderdale, FL
10.2015 - 06.2020
- Disposed of trash and recyclables each day to avoid waste buildup
- Restocked room supplies such as facial tissues for personal touch with every job
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Adhered to professional house cleaning checklist
MEDICAL RECEPTIONIST/SUPERVISOR
South Florida Medical Centers
Lauderhill, FL
12.2001 - 07.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Managed multi-line phone system and pleasantly greeted patients
- Supported office staff and operational requirements with administrative tasks
- Adhered to strict HIPAA guidelines to protect patient privacy
- Monitored front areas so that questions could be promptly addressed
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Interceded between employees during arguments and diffused tense situations
Education
Associate Degree - Business Administration, Medical Billing And Coding
American InterContinental University
Schaumburg, IL06.2011
Certificate - Medical Billing And Coding
Concorde Career Institute
Hollywood, FL06.2003
Skills
- Hot Trays
- Food Preparation
- Guest Satisfaction
- Grab and Go Preparation
- Greeting Guests
- Food Safety
- Food Restocking
- Buffet Maintenance
- Guest Assistance
- Juice Dispenser Maintenance
- Breakfast Set up
- Stocking
- Cleaning
- Quality Control
- Supply Restocking
- Customer Service
- Decision-Making
- Dining Room Cleanliness
Timeline
Breakfast Attendant
Best Western Hotels and Suites
03.2024 - 02.2025
BREAKFAST-ATTENDANT
Comfort Inn & Suites
08.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Iqor
07.2020 - 08.2023
HOUSEKEEPER
Atlantic Spa
10.2015 - 06.2020
MEDICAL RECEPTIONIST/SUPERVISOR
South Florida Medical Centers
12.2001 - 07.2015
Associate Degree - Business Administration, Medical Billing And Coding
American InterContinental University
Certificate - Medical Billing And Coding
Concorde Career Institute