Sandra Alatoom
Westland,MI
Summary
Dynamic Store Manager with a proven track record at Shell Gas Station, excelling in customer service management and team leadership. Achieved significant sales growth through effective promotional strategies and enhanced customer engagement. Skilled in POS systems and fostering a collaborative team environment, driving operational efficiency and customer loyalty.
Overview
21
21
years of professional experience
Work History
Store Manager
Shell Gas Station
Livonia, MI
07.2013 - Current
- Managed daily store operations, ensuring compliance with safety and operational standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Implemented promotional displays to enhance customer engagement and boost sales.
Cashier Team Lead
Tubby's
Westland, MI
08.2013 - 10.2017
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on POS systems and effective customer interaction techniques.
- Coordinated daily cash register operations, maintaining accuracy in transactions and till balances.
- Implemented process improvements to streamline checkout procedures, enhancing efficiency.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Manager
Taco Bell Restaurant
Mount Clemens, MI
10.2006 - 03.2009
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Streamlined operations by implementing efficient workflows, reducing service times during peak hours.
- Managed inventory levels, ensuring stock availability while minimizing waste and controlling costs.
- Trained and mentored staff, fostering a collaborative environment that improved team performance.
Hostess/Server
Dennys Restaurant
Westland, MI
05.2005 - 07.2006
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize table turnover.
- Assisted servers by delivering food and beverages in a timely manner.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Monitored dining area cleanliness and organization, maintaining high standards of service quality.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Churchill High School
Livonia, MI06-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- POS systems
- Team motivation
- Team building and leadership
- Opening and closing procedures
- Team building
Timeline
Cashier Team Lead
Tubby's
08.2013 - 10.2017
Store Manager
Shell Gas Station
07.2013 - Current
Manager
Taco Bell Restaurant
10.2006 - 03.2009
Hostess/Server
Dennys Restaurant
05.2005 - 07.2006
High School Diploma -
Churchill High School