Sandra Alstrand

• Manage day-to-day business operations.
• Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Contract with Ku'ikahi Mediation Center as mediator for Landlord/Tenant Eviction Moratorium contract.
• Assist clients with interpersonal issues as Life Coach on an individual basis.

Assisted survivors of 2018 Lava Eruption by providing Case Management to fund home repairs, equipment, and to liason between government agencies.

• Developed and maintained courteous and effective working relationships.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Increased referral rates by providing excellent service and building meaningful relationships with clients, judicial system and attorneys.
• Participated in professional growth programs to support enhanced communicate and conflict resolution in our community.
• Assisted clients in preparing for mediation sessions.
• Worked with Legal Aid at Hilo Courthouse Self-Help Center to help clients to choose between court system and mediation.
• Since leaving Ku'ikahi as case manager, have participated in hundreds of volunteer mediations, including Domestic, Civil Rights, Landlord/Tenant, Consumer/Merchant, TRO, and Family.