SANDRA AMPONSAH
Tempe,AZ
Summary
Dynamic Nursing Student who brings strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and clinical skills. Knowledgeable in monitoring vital signs, EKG, assisting with personal hygiene, and assisting nurses with patient's care treatments and procedures. I have great interpersonal skills, ability to multitask and create a supportive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Cardinal Caregiver
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Mortgage Customer Service Representative
Cenlar
10.2018 - 07.2022
- Communicate effectively with borrowers and clients by telecommunication and by correspondence to produce resolutions. Managed over 60 inquiries per day.
- Resolve borrowers' and clients' complaints requiring in-depth research and provide written research resolutions.
- Understanding of mortgage servicing, escrow, taxes, and payment to provide excellent customer satisfaction.
Credit Report Processor
CBC Innovis
09.2015 - 10.2018
- CBC Innovis provides credit reports to clients that are primarily banks, mortgage companies, and other lending institutions to obtain credit information for lending purposes. Performed over 50 reports per day.
- Communicated closely with clients to update credit reports of consumers; attentively following specific instructions of clients which requires excellent communication.
- Trained, coached, and mentor new staff to ensure smooth adoption of work process and improve quality of work.
Caregiver
Touching Hearts At Home
10.2014 - 10.2015
- Monitored progress and documented any patient health status changes, keeping the healthcare team updated.
- Completed entries in log books, journals, and care plans to document accurately report patient progress.
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and providing mental and emotional support.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tempe04.2024
Bachelor of Health Science - physiology
University of Arizona
Tucson, AZ2013
Skills
- Strong work ethics and interdisciplinary team collaboration
- Ability to juggle multiple tasks
- Flexible and able to prioritize patient's needs
- Monitoring Vital Signs
- Grooming and Bathing Assistance
- Medication Assistance, Intake recording
- IV knowledgeable
- Patient care procedures\
- Strong communication skills
Certification
- CPR Certified
- Successfully completion of Nursing Fundamentals
Timeline
Caregiver
Cardinal Caregiver
08.2022 - Current
Mortgage Customer Service Representative
Cenlar
10.2018 - 07.2022
Credit Report Processor
CBC Innovis
09.2015 - 10.2018
Caregiver
Touching Hearts At Home
10.2014 - 10.2015
Bachelor of Science - Nursing
Arizona College of Nursing
Bachelor of Health Science - physiology
University of Arizona
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