Sandra Arnault
Interior Designer / Cook
North Miami Beach,FL
Summary
High-performing Chef offering 4 years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Adaptable and enterprising CEO'S with solid industry background and proven expertise in building and leading successful teams .Talented problem-solver ready to back up fellow employees at any time. Results-driven Entropeneurs with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
18
18
years of professional experience
Work History
CEO, Chef, Owner
Self Emp. The Blood Of Jesus Food & Catering Srvcs
Miami, FL
04.2016 - 03.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Increased company revenue $10,000 through aggressive new market strategies.
- Managed day-to-day business operations.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Consulted with customers to assess needs and propose optimal solutions.
Housekeeping Supervisor
Sheraton Hotel & Resorts
Miami, FL
08.2014 - 11.2014
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Adhered to safety protocols by enforcing proper equipment usage.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 5 hours per week.
Outreach Specialist, Intake, Dispatcher,
City Of Miami Homeless Assistance Program
Miami, FL
03.2001 - 02.2013
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Networked across Dade County to build new connections and make initial contacts with prospects.
- Maintained positive relationships with homeless consumers and regularly reached out to offer assistance to individuals.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Built and maintained contact and referrals database for leads across MIami,Fl territory.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Increased referrals by calling on target groups, organizations and professionals.
- Publicized rehabilitation program via multifaceted outreach strategies targeted on improving information and participation.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions
Sandwich Artist
SUBWAY®Restaurants
Miami Beach, FL
06.1998 - 07.2000
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 40%
- Interpreted food order slips per shift to prepare food according to customer orders
Customer Service Representative
Miami Herald
Miami, FL
03.1997 - 06.1997
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered average of 1000 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
High School Diploma -
06.2006
Skills
- Verbal and Written Communication
- Standards Compliance
- Regulatory Compliance
- Coordinating Kitchen Staff
- Customer Service
- Relationship and Team Building
- Recordkeeping and Documentation
- Financial Statement Review
- Signature dish creation
- Recipes and menu planning
- Food plating and presentation
- Sanitation guidelines
- Payroll and scheduling
- Kitchen equipment operation and maintenance
Languages
French
Spanish
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
CEO, Chef, Owner - Self Emp. The Blood Of Jesus Food & Catering Srvcs
04.2016 - 03.2020
Housekeeping Supervisor - Sheraton Hotel & Resorts
08.2014 - 11.2014
Outreach Specialist, Intake, Dispatcher, - City Of Miami Homeless Assistance Program
03.2001 - 02.2013
Sandwich Artist - SUBWAY®Restaurants
06.1998 - 07.2000
Customer Service Representative - Miami Herald
03.1997 - 06.1997
Cornerstone Academy - High School Diploma,