Open To Work
Sandra Avalo
Citizens Bank
Lawrence,MA
1
Language
3
years of professional experience
Detail-oriented Banking Professional focused on enhancing customer relationships and ensuring compliance with regulations. Managed high-volume transactions while minimizing discrepancies and improving customer satisfaction through exceptional service and cash handling skills. Aiming to leverage these strengths in a new field to drive customer satisfaction and operational success.
Work History
Bank Teller- Banker
2 Years 1 Month- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions efficiently using banking software and maintaining accurate records.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated clients on banking products, promoting services to meet their financial needs.
- Assisted clients in understanding financial products and services, providing tailored recommendations.
- Educated customers on features and benefits of banking products and services.
- Maintained compliance with regulatory requirements and bank policies during daily operations.
- Processed customer transactions efficiently using banking software and maintained accurate records.
- Implemented strategies to reduce waiting times, enhancing overall branch efficiency and customer experience.
- Trained new tellers on procedures and best practices for effective customer service delivery.
Dental Receptionist
11 Months- Provided exceptional customer service to enhance patient experiences and satisfaction levels.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification and patient billing processes for accuracy and efficiency.
- Assisted in maintaining electronic health records, ensuring compliance with regulations.
- Implemented patient follow-up procedures, improving retention and appointment adherence rates.
Education
High School Diploma
Skills
Money handling
Deposit management
Cash management
Transaction processing
Sales and Cross-selling
Data entry efficiency
Attention to detail
Multitasking and organization
Financial product promotion
Stress tolerance
Relationship building
Stress tolerance
Regulatory compliance
Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller- Banker
Citizens Bank
06.2024 - 07.2026Read More
Dental Receptionist
Dr Dental
04.2023 - 03.2024Read More
Methuen Public School
High School Diploma
Read More